Persistence pays off

[G G]

Originally Posted by pnoon

Good info.
But a sad statement of customer service at AT&T (and virtually everywhere else for that matter) that you have to call back so many times and get different info each time you call.

Originally Posted by markem

Very nice! Kinda sad that you need to be a squeaky wheel to get better service, but I do understand the tactic.

I absolutely hate having to do it, but it is necessary to get something done. And Peter is right, it isn't just AT&T that you have to do this with it's almost all big companies these days.