Traeger, you have to be kidding me

[markem]

Originally Posted by pnoon

Sorry to hear that they failed to make things right, Mark.
Sounds to me like more of a problem with Customer Support than the product itself. I would write a polite but blunt email to corporate. Maybe they will override what the CSR told you.

A friend's brother works for Traeger and is one of the heads of customer support. I've asked her to have the brother call me. Basically, if normal storage conditions in Oregon are too tough on a traeger, then I don't want one. I am not moving a car out of the garage just to accommodate this thing. Best bet is that they send me a new motor which I get to replace and I remove the auger and basically resurface the interior of the feed tube at my own cost. I somehow doubt that they would be willing to send me a new auger/burn assembly. None of that will result in me being happy. Buying it back would make me happy, but that is unlikely.

[pnoon]

Originally Posted by markem

A friend's brother works for Traeger and is one of the heads of customer support. I've asked her to have the brother call me. Basically, if normal storage conditions in Oregon are too tough on a traeger, then I don't want one. I am not moving a car out of the garage just to accommodate this thing. Best bet is that they send me a new motor which I get to replace and I remove the auger and basically resurface the interior of the feed tube at my own cost. I somehow doubt that they would be willing to send me a new auger/burn assembly. None of that will result in me being happy. Buying it back would make me happy, but that is unlikely.

Can't say that I blame you.

[tsolomon]

Sucks to hear that as I had a similar problem with my Traegar the first winter. I was able to get it unjammed before doing any serious damage to it. I now try minmize the number of pellets in the hopper when I'm done cooking. We had a pretty bad winter here in Maryland this past year and I continued to use the Traegar all winter. I'm a bit puzzled by the improper storage as it is designed to be used outside and the only blip about I can find about storage is this.

If the grill is stored outside during the rainy season, care should be taken to ensure that water does not get into the pellet hopper. Wood pellets, when wet, expand greatly and will jam your Auger. A Traegar Grill cover to protect the grill is highly recommended.

I can't find any warranty information on the Traegar site.

[markem]

Originally Posted by tsolomon

Sucks to hear that as I had a similar problem with my Traegar the first winter. I was able to get it unjammed before doing any serious damage to it. I now try minmize the number of pellets in the hopper when I'm done cooking. We had a pretty bad winter here in Maryland this past year and I continued to use the Traegar all winter. I'm a bit puzzled by the improper storage as it is designed to be used outside and the only blip about I can find about storage is this.

If the grill is stored outside during the rainy season, care should be taken to ensure that water does not get into the pellet hopper. Wood pellets, when wet, expand greatly and will jam your Auger. A Traegar Grill cover to protect the grill is highly recommended.

I can't find any warranty information on the Traegar site.

It's a one year warranty for manufacturer defects. I was bit last year by the hopper with pellets and so bought a new one. This time, I don't buy improper storage with the traeger grill cover and storing it inside my storage shed were the interior never gets wet.

[shade]

Sorry to hear this, Mark. Outdoor grills not meant to be used/stored outdoors? Wtf?

So...ribs in the oven?

[markem]

Originally Posted by shade

Sorry to hear this, Mark. Outdoor grills not meant to be used/stored outdoors? Wtf?

So...ribs in the oven?

You got it, Mark. I think I'll go back to real charcoal. I did that for over 20 years without an issue.

[357]

Originally Posted by markem

You got it, Mark. I think I'll go back to real charcoal. I did that for over 20 years without an issue.

Sorry to hear about your luck. Given the money you've spent a cheap alternative like a UDS, or not so U, DS might be in order.