Help. My Stinky is... broken?

[icehog3]

I have witnessed first hand some questionable customer service from Stinky. It's good to be loyal to friends, but in this case, several long time members here have experiences to the contrary.

One of the experiences was with a friend who ordered (directly) a floor stand model. It was missing the bolt to screw the stand into. Stinky suggested that he go to a hardware store and buy the 15 cent bolt, and then have someone weld it on. More importantly, the tone of the reply was basically treating the customer like an annoying, whiny moron.

If the customer is whiny because the item he paid for came incomplete, and it is the customer's responsibility to purchase parts and weld them on to make said merchandise complete and functional, well, then feel free to label me "high maintenance".

[jonumberone]

Originally Posted by icehog3

One of the experiences was with a friend who ordered (directly) a floor stand model. It was missing the bolt to screw the stand into. Stinky suggested that he go to a hardware store and buy the 15 cent bolt, and then have someone weld it on. More importantly, the tone of the reply was basically treating the customer like an annoying, whiny moron.

I had planned to stay quiet, but the same exact situation happened to me.
I decided not to go to the hardware store, and just frankenstiened it together from parts I had around the garage.
When I told Stinky, I put it together with some nuts, bolts, and a washer I had lying around, He told me he didn't believe me.
He said he couldn't for the life of him figure out why I would use a washer, and that I had to send him a picture to prove it.
He never got a picture from me, or another nickel of my business.

FWIW, I met Stinky, and found him to be a pleasant enough man, but that doesn't mean he knows the first thing about customer service!