MTX-multi-tool

[Subvet642]

Originally Posted by md4958

One of the problems with Xikar though is that you need to send in an item for repair or replacement, and it can take up to 3 weeks to be returned.

With Palio, you walk in to a Palio retailer and they will swap it out on the spot.

The B&M I bought my Xikar lighter from said I could bring it back there and he could replace it immediately.

[md4958]

Originally Posted by Subvet642

The B&M I bought my Xikar lighter from said I could bring it back there and he could replace it immediately.

Maybe, but if you go the the xikar site it instructs you to send it in. I know that the B&M nearby will send them in for you, but you still have to wait a few weeks for it to be returned.

http://xikar.com/warranty/

[Pilon]

Originally Posted by Subvet642

The B&M I bought my Xikar lighter from said I could bring it back there and he could replace it immediately.

My local B&M will do the same. They give you a new one on the spot, send in the busted one for replacement and stock the new one returned to them to replace the one they gave away.

[Subvet642]

Originally Posted by Pilon

My local B&M will do the same. They give you a new one on the spot, send in the busted one for replacement and stock the new one returned to them to replace the one they gave away.

Exactly!

[Fia]

Originally Posted by Subvet642

The B&M I bought my Xikar lighter from said I could bring it back there and he could replace it immediately.

Ditto. The retailer can exchange it if he wants to. The retailer will be given a replacement by Xikar for the one exchanged. I have heard of these situations before and it may be a case where the retailer is not purchasing a xikar item direct from Xikar but from a mid level distributor. In that case, the retailer may be unaware of the Xikar exchange policy that they have with retailers.