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#1 |
Feeling at Home
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I hate to be Captain Obvious here, but are you guys even including a phone number or email where they could get back in contact with you once they receive your lighter for repair?
Just a thought, but this may be a contributing factor to the lack of communication... Personally I've sent hundreds of lighters back to Xikar on behalf of customers. I always have had the utmost confidence in their repair and return policies and found them to be more than courteous and quick in their service. |
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#2 | |
Not a puffer
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The lighter was less than a year old and rarely used only using their butane, so in the long run, I'm interested in finding out how to keep from having to do this again in the future. Torch lighters are awesome-when and if they choose to work. |
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