My store is opening a lounge but we need some help...

[ninjavanish]

Originally Posted by stj386

The shop is Tobaccos of Hawaii.
The biggest issue I'm worried about is that I remember the last lounge that recently closed on the island. They didn't charge to sit and smoke but their customers didn't buy anything. At times customers would even sell their own cigars in the store.
I know its a bit harsh but it is Hawaii and the weather is almost always nice. We are going to put in some outdoor seating that will be free but we have to charge for the lounge. I mean if we don't charge then its not going to happen at all and people will have to find another place to enjoy their cigars.

Also, I would like to thank every one for responding to this thread. It means a lot to get you input and ideas!

Ok, that doesn't sound like a problem with not charging for lounge usage. That sounds like a problem with the management/ownership not enforcing some simple rules.

A Customer selling cigars on your premises is a HUGE no-no.

It's your store. Your property. Your livelihood. If you have a customer selling his own cigars on store premises then he needs to be asked to stop. If he refuses, then he needs to be asked to leave. If he refuses, you call the police and have him removed... trust me the law is on your side there.

Secondly, if he is selling any sort of illegal material in your store, you've created a liability that could cost you your tobacco license or even more severe penalties.

Thirdly, it needs to be understood what a customer is. A customer or a patron is someone who contributes to the vitality and profitability of your business, if said person is not doing so (or even detracting from it) then they are not a customer and should be asked to either contribute, if they continuously choose not to, then they must be asked to leave.