Cigar International Customer Service

yep. another plus for their service. bought some UHC's and one was cracked. emailed them and got a response that day saying to call next time i ordered and they would toss in a couple replacements. when I called in with my next order they tossed in 3 UHC's to replace the defective one and to make up for the inconviniance. I understand that issues will arise. its how the CSR handles it that keeps me happy.