We Need A Lawyer. Any Brothers Here Work In Law?

Sounds like a call to the Dick at the dealership to inform him your next call to will be to the media in 24 hrs if it isn't taken care of. He doesn't know that you don't have time to mess with them and it may be enough to get him off his *ss. Another way is go over his head, find out who owns the dealership and give them a call. Use your leverage as a customer. It sounds like the time to play nice is over, it's time to burn the manager if he won't be responsible.