Illusione Ultra = Ultra bad!

ZachF88 · 09-03-2011, 12:02 AM

I'm really thinking about digging through the trash to collect all the pieces for this one! I really should have snapped a photo with my iPhone, but I was really distraught at the time. I'll see if I feel like digging through the trash tomorrow to snap a photo. A video would have been better to show how the exacto knife had trouble going through certain parts of the cigar (blade all the way in) and how quickly the wrapper burst in the last third (when exacto blade slid on top of the wrapper), since the filler was so tightly wrapped

But one thing I don't get - I've been in business for quite some time. While positive feedback is always great, it's the negative feedback that really matters, since you can get the customer's opinions and wants, and manipulate your product to suite them better. I'm not trying to get a free cigar here. I'm only expressing my concerns, since a $9 cigar is a splurge for some people and I don't want them to go through what I went through tonight.

09-03-2011, 12:02 AM	#12
ZachF88 Feeling at Home Join Date: Dec 2009 First Name: Zach Location: Denver, CO Posts: 510 Trading: (32)	Re: Illusione Ultra = Ultra bad! I'm really thinking about digging through the trash to collect all the pieces for this one! I really should have snapped a photo with my iPhone, but I was really distraught at the time. I'll see if I feel like digging through the trash tomorrow to snap a photo. A video would have been better to show how the exacto knife had trouble going through certain parts of the cigar (blade all the way in) and how quickly the wrapper burst in the last third (when exacto blade slid on top of the wrapper), since the filler was so tightly wrapped But one thing I don't get - I've been in business for quite some time. While positive feedback is always great, it's the negative feedback that really matters, since you can get the customer's opinions and wants, and manipulate your product to suite them better. I'm not trying to get a free cigar here. I'm only expressing my concerns, since a $9 cigar is a splurge for some people and I don't want them to go through what I went through tonight.