Illusione Ultra = Ultra bad!

ZachF88 · 09-03-2011, 12:02 AM

I'm really thinking about digging through the trash to collect all the pieces for this one! I really should have snapped a photo with my iPhone, but I was really distraught at the time. I'll see if I feel like digging through the trash tomorrow to snap a photo. A video would have been better to show how the exacto knife had trouble going through certain parts of the cigar (blade all the way in) and how quickly the wrapper burst in the last third (when exacto blade slid on top of the wrapper), since the filler was so tightly wrapped

But one thing I don't get - I've been in business for quite some time. While positive feedback is always great, it's the negative feedback that really matters, since you can get the customer's opinions and wants, and manipulate your product to suite them better. I'm not trying to get a free cigar here. I'm only expressing my concerns, since a $9 cigar is a splurge for some people and I don't want them to go through what I went through tonight.

Skywalker · 09-03-2011, 12:31 AM

I think the response was appropriate!

You got an apology! And were told that he would try harder in the future to communicate with the factory so that the quality will be better.

I personally, have not had a problem with Illusione cigars or their service!

I love their cigars and look forward to smoking an Ultra tomorrow!

If I have the same problem with the one I smoke, I'll report it on this thread!

09-03-2011, 12:02 AM	#1
ZachF88 Feeling at Home Join Date: Dec 2009 First Name: Zach Location: Denver, CO Posts: 510 Trading: (32)	Re: Illusione Ultra = Ultra bad! I'm really thinking about digging through the trash to collect all the pieces for this one! I really should have snapped a photo with my iPhone, but I was really distraught at the time. I'll see if I feel like digging through the trash tomorrow to snap a photo. A video would have been better to show how the exacto knife had trouble going through certain parts of the cigar (blade all the way in) and how quickly the wrapper burst in the last third (when exacto blade slid on top of the wrapper), since the filler was so tightly wrapped But one thing I don't get - I've been in business for quite some time. While positive feedback is always great, it's the negative feedback that really matters, since you can get the customer's opinions and wants, and manipulate your product to suite them better. I'm not trying to get a free cigar here. I'm only expressing my concerns, since a $9 cigar is a splurge for some people and I don't want them to go through what I went through tonight.

09-03-2011, 12:31 AM	#2
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Illusione Ultra = Ultra bad! I think the response was appropriate! You got an apology! And were told that he would try harder in the future to communicate with the factory so that the quality will be better. I personally, have not had a problem with Illusione cigars or their service! I love their cigars and look forward to smoking an Ultra tomorrow! If I have the same problem with the one I smoke, I'll report it on this thread! __________________ Smoke what you like!!!