How would you handle

[poker]

Originally Posted by neoflex

Oh they have had my money since the day I called and placed the order and the the funds have cleared and the charge is on the card. When we spoke Friday he assured me they would be here Saturday or Monday. Today he says they should definitely be here tomorrow, Wednesday which I fired back with when I called Friday you said that about Saturday and today. I dunno, I know if I call back the prick in me will start to come out for sure. Usually when it comes to cigar vendors it's always been pretty smooth sailing in the 10+ years I have been enjoying this hobby. Hell even with sales through the board I have only been burned once but this guys whole demeanor has me questioning what the hell is going on since trying to get a straight answer out of him seems sketchy at best.

If you have in good faith to resolve the situation, call your CC company and request to reverse the charges.

[neoflex]

Before calling the cc company I figured I would try and give them the benefit of the doubt not to mention that I do have a couple direct lines to this particular manufacturer so if they really decided to give me the run around I will just go for the jugular and put them on blast on Facebook and let the manufacturer know I was burned through my connections with him and than call the credit card company to dispute the charges as a final F-U. Any other manufacturer I would probably have no other recourse other than to call the cc company but this one in particular I do have some ways to get a hold of him direct. I just figured I would see what you guys thought on timing on turning the tables on the shop as I have never experience such an unprofessional shop in this industry prior to this transaction.