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Old 01-12-2011, 06:17 PM   #1
replicant_argent
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Default Don't kill that Grinder

Just a warning....
Roasted a couple batches today...


And found another small, bean-sized stone in with my roasted beans.





Look through that coffee, boys, or you may be buying new burrs.


This makes 3 possible burr killers I have found in the last 3 months.
(2 or 3 different coffees, different suppliers)
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Old 01-13-2011, 09:13 AM   #2
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Default Re: Don't kill that Grinder

Yup, sometimes it happens. You need to keep a close eye. Thanks for the reminder.
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Old 03-12-2011, 09:50 AM   #3
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Default Re: Don't kill that Grinder

This happened to me three weeks ago. My grinder is belt-driven so the burrs didn't get trashed...but the gear that drives the belt got stripped.

Luckily, Baratza is being great about this, sent me a PDF with detailed instructions and is mailing me the required replacement part.
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Old 03-24-2011, 10:24 AM   #4
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Default Re: Don't kill that Grinder

I was getting that in a popular brand of shelled and roasted sunflower seeds. The
rocks are colored EXACTLY like a sunflower seed in the shell, and are some kind of pea gravel.
Talk about a shudder when you pour a bunch of de-shelled seeds into your hand and
pop em into your mouth and bite down on a ROCK! I complained to the company and
told them I was not suing or anything, but I wanted to alert them and help them to find
out how this was happening. THEY SAID they fixed it, sent me 5 dollars "hush money" and
things were great for a few more bags then I got it again the other day....crunch!
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Old 05-06-2011, 10:02 PM   #5
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Default Re: Don't kill that Grinder

Quote:
Originally Posted by OLS View Post
I was getting that in a popular brand of shelled and roasted sunflower seeds. The
rocks are colored EXACTLY like a sunflower seed in the shell, and are some kind of pea gravel.
Talk about a shudder when you pour a bunch of de-shelled seeds into your hand and
pop em into your mouth and bite down on a ROCK! I complained to the company and
told them I was not suing or anything, but I wanted to alert them and help them to find
out how this was happening. THEY SAID they fixed it, sent me 5 dollars "hush money" and
things were great for a few more bags then I got it again the other day....crunch!
A big chain store's trail mix has this problem too. Unfortunately they are under the impression you are supposed to mix the trail in with everything else.
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Old 05-06-2011, 10:06 PM   #6
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Default Re: Don't kill that Grinder

Quote:
Originally Posted by w squared View Post
This happened to me three weeks ago. My grinder is belt-driven so the burrs didn't get trashed...but the gear that drives the belt got stripped.

Luckily, Baratza is being great about this, sent me a PDF with detailed instructions and is mailing me the required replacement part.
Baratza has A++ customer service.
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