Delivery Pizza Complaints

[Lumpold]

Originally Posted by Silound

What you don't understand is that even if you didn't like the service, those people are still SERVING YOU. They are bringing you drinks, they are bringing you food, they are cleaning up after you, they still have to tip out the bartenders and host at the end of the night, regardless of whether or not you tipped them. This isn't a commission based system, it's not even remotely close to that. The restaurant still made a sale, you still paid them. That man that didn't tip me? He COST me $14.

When you don't leave a tip, you are in effect stealing from that server by costing them tip-out.

That makes it sound like you have a fixed-rate tip-out to the bar and running staff... you had to pay out $15 to other staff for their service to him, but he only tipped you a buck? I'd have a word with your management? That sounds highly unfair. If you have a night of continually bad tippers (and I really hope you don't), do you have to go get money from the bank to afford the tip-outs? How does that work?

I admit, here in the UK, our way of working things is different. I have no problem with leaving a tip for staff, none at all, but if the service is shoddy, little or no tip. I admit, I wouldn't have screwed you over a wait on a busy night, a miscooked steak, and a missing steak knife... I might not have tipped you as much as if the steak was spot on first time, but I have worked in that kind of environment, so I understand there are things that happen.

If my barstaff got a small tip, because their busboy hadn't refilled the ice and straws, or had not replaced an empty spirit botte, that was passed on to the busboy by the %age tip-out system. Sure, the busboy might have cost the server £5 in possible tips, but the server would never be actually out of pocket.

Maybe I misunderstood your post