Anyone live on Oahu and get cigars from the NEX?

[T.G]

That's very bad. Reeks of mildew AND the capas are shattering when you cut them shows complete and total negligence or utter lack of knowledge of the humidor.

There are other ways it can happen, but what I see as the most probable way for heavy mold/mildew odor and dry cigars to occur is that the electronics or fan of the active humidifier have failed and the the water in the tank or the wick is turning into a biology experiment.

[oooo35980]

Originally Posted by T.G

That's very bad. Reeks of mildew AND the capas are shattering when you cut them shows complete and total negligence or utter lack of knowledge of the humidor.

There are other ways it can happen, but what I see as the most probable way for heavy mold/mildew odor and dry cigars to occur is that the electronics or fan of the active humidifier have failed and the the water in the tank or the wick is turning into a biology experiment.

Yeah pretty much, I asked the cashier who takes care of their humidors and her answer was "Uh, the package store?". I don't even know who to talk to about it, wonder how much money in wasted cigars they are throwing away.

[bvilchez]

Originally Posted by oooo35980

Yeah pretty much, I asked the cashier who takes care of their humidors and her answer was "Uh, the package store?". I don't even know who to talk to about it, wonder how much money in wasted cigars they are throwing away.

The sad part about it is that many individuals who are not knowledgable of humidity and the conditions cigars should be stored in go ahead and purchase them anyway.

Ask to speak to the store manager (every NEX has one). Explain to them the issue. If you see no resolution then bring it up to the NEX retail office where you are located and complete a complaint form. Also you can contact the marcas they carry and inform them of the conditions their products are being stored and sold.

Be prepared to give the manager and/or the retail office a solution to the problem as well.