Bad Luck? Or Bad Company?

A big company like that is bond to make some mistakes. You are buying cigars from them because of the big discounts you are getting on the cigars, they made a mistake with one box and offered to exchange it for another. I know the other boxes where a little cheaper MSRP but one was only $2 cheaper. They did their best to take care of the problem, only other thing was to get refunded the cigars on BO.

Not saying just because you get a good deal you should expect problems, but I think a problem that comes up and is dealt with as best they can is something to expect from time to time.

By the way I don't buy anything from them anymore for other reasons.