Cigars International

That sucks...my .02 is that they are big enough now that their customer service has become complacent and negligible...they do enough volume that they likely don't care as right now they don't have to.

[nick2021]

Originally Posted by Springsman

That sucks...my .02 is that they are big enough now that their customer service has become complacent and negligible...they do enough volume that they likely don't care as right now they don't have to.

seems like this is true for most businesses, it's a shame too because good customer service goes a long way. I'll pay more at some places for this reason alone...saves a lot of headaches (as I've experienced with premium humidors recently).