Who has a Keurig coffee pot?

[wayner123]

Originally Posted by AD720

Same way they replaced it the first time, I called up and explained it wasn't working (short-filling, not brewing full cups, pump failing), I jumped through the hoops (descale, clean nozzle, etc) and they sent me a new one. No problem at all, just had to talk to customer service a few times.

EDIT: Sorry Wayner, just noticed you were talking to scott...didn't mean to butt in.

No worries. I just wondered how they would replace it more than once. I have called 5 times to get a new k-cup holder and they keep giving me the run around. I finally got told that I need to destroy the unit I have (even though it was a gift) because the unit had already been traded in. Which makes me think that if someone got their unit replaced 2,3, etc times, they would have spare models laying around.