Chasidor Humidor Makes Good!!!

I've heard alot of complaints about Chassidor. TBH it seems like he only makes good if you complain loud enough. Thats simply not good customer service. I recently had a humi made by waxing moon, and even though there was some delay Ed never once ignored an email. I think with artisans some degree of leeway is needed, but to simply ignore until you complain in public…. poor show.