10 Commandments for getting along with your IT Guy

[timj219]

Originally Posted by cmitch

But things change, they get better. Improvement is a part of life.

It would be easier to get users to change if this were always true. Unfortunately it frequently is not true. At least for the end user. Changes which reduce support costs or allow for centralized management and control often result in a degraded end user experience. Don't get me wrong, the user still has to quit *****ing and get with the program. It's just easier to convince them when they can see the benefit.