Bad Luck? Or Bad Company?

A big company like that is bond to make some mistakes. You are buying cigars from them because of the big discounts you are getting on the cigars, they made a mistake with one box and offered to exchange it for another. I know the other boxes where a little cheaper MSRP but one was only $2 cheaper. They did their best to take care of the problem, only other thing was to get refunded the cigars on BO.

Not saying just because you get a good deal you should expect problems, but I think a problem that comes up and is dealt with as best they can is something to expect from time to time.

By the way I don't buy anything from them anymore for other reasons.

Originally Posted by tx_tuff

A big company like that is bond to make some mistakes. You are buying cigars from them because of the big discounts you are getting on the cigars, they made a mistake with one box and offered to exchange it for another. I know the other boxes where a little cheaper MSRP but one was only $2 cheaper. They did their best to take care of the problem, only other thing was to get refunded the cigars on BO.

Not saying just because you get a good deal you should expect problems, but I think a problem that comes up and is dealt with as best they can is something to expect from time to time.

By the way I don't buy anything from them anymore for other reasons.

I agree with you. I know that with such a large company mistakes will happen. I don't mean to come off like I am writing them off completely or I am saying they are bad company. I just am furstrated with the two orders I have placed and was wanting some feedback on everyone's experiences as well as some advice on what to do in this situation. Regarding the exchange, I really like the Churchill size, and next would be the Toro. However, if I exchanged for the Toros I would only be saving $8 verses $15. I think I am just going to wait it out as I have plenty of cigars at the moment and hope that it doesn't take too long. I am not a stickler for money, especially a difference of $7, but I would just rather wait it out and get what I had wanted than to settle. I hope I don't come off as an ahole though and I don't mean any of this that way at all.

[Tio Gato]

It's Bad Luck. I've bought way too much stuff from C-Bid and rarely have a problem. Since they were sold I've had a couple of hiccups with shipping and service. It seems like they have some interdepartmental communications problems, but they really try hard to fix things.

Is C-Bid a bad company, YES because they will make you spend way too much! Truely they are the Devil Site, not because of customer service, but because the deals are just too good to pass up. It's a great company if you're looking to blow a ton of dough.