Traeger, you have to be kidding me

[markem]

Originally Posted by pnoon

Sorry to hear that they failed to make things right, Mark.
Sounds to me like more of a problem with Customer Support than the product itself. I would write a polite but blunt email to corporate. Maybe they will override what the CSR told you.

A friend's brother works for Traeger and is one of the heads of customer support. I've asked her to have the brother call me. Basically, if normal storage conditions in Oregon are too tough on a traeger, then I don't want one. I am not moving a car out of the garage just to accommodate this thing. Best bet is that they send me a new motor which I get to replace and I remove the auger and basically resurface the interior of the feed tube at my own cost. I somehow doubt that they would be willing to send me a new auger/burn assembly. None of that will result in me being happy. Buying it back would make me happy, but that is unlikely.