How to deal with poor service?

[markem]

Originally Posted by Swif

It will also cause waves on this forum and maybe another.

If the vendor is represented on this forum, send them a PM and give them a chance to make it right. If the vendor isn't responsive, then drop the name and either the vendor will step up and explain their side, make it right in your eyes, or take it on the chin.

You can also send a PM to a moderator naming the company and asking for advice. You might not get any, but you'd be surprised how smart the TOE is (except James. James is a kindergarten drop out).