Cigars International

Bill86 · 12-17-2010, 04:53 PM

I'm pretty sure this thread is allowed as I've seen other much like it.

About a month ago I ordered a Hygrometer, it didn't work worth a crap salt tested it at 10-15 points off. Paid like $23 for it so I found that completely unacceptable.

So I call their store for a return, they tell me they'll send me the round humi-care one that you can calibrate it and adjust it accordingly. I say great sure, even though I'd have to send my non working one first and wait the 10-12 days to receive a new one.

Yesterday I received the new one....it's the same non working POS model they told me they wouldn't send. I salt test this one it won't read over 55 RH and it is 10 degrees off on the temperature. It just doesn't work. I told them I'm frustrated and I let the first order I ever did with them (my desktop) go unmentioned. That order the humi-care jar was spilled all over my shipment and the crappy analog hygrometer had cracked glass. Not a big deal because I was going with beads and a digital anyways. But still 2/3 orders and a return they failed at.

I told the lady on the phone that I'm not mad at her and I understand she has to hear people b!tch and complain and I'm not blaming any of this on her. However I really see no reason to order from CI ever again. I've ordered from probably 10-12 different cigar vendors with lets say 95%+ service.

She then tells me she's going to talk to her supervisor....fine. I wait about 5-8 minutes. She comes back and tells me that this time they'll send me the correct one and even send it first!

I'm thinking ...you really needed a supervisor for that? Couldn't even have told me you would mail it 2nd day or something? Maybe a refund and mail it out? You've left me 6 weeks without a hygrometer what is $22-23 bucks to at least attempt to keep my business.

It is noted that I've given them somewhere around $400-$500 in the past 3-4 months.

Am I asking too much?

/end call
/end rant
/end my business with CI/CBID

12-17-2010, 04:53 PM	#1
Bill86 Snob Join Date: Jul 2010 First Name: Bill Posts: 6,704 Trading: (67)	Cigars International I'm pretty sure this thread is allowed as I've seen other much like it. About a month ago I ordered a Hygrometer, it didn't work worth a crap salt tested it at 10-15 points off. Paid like $23 for it so I found that completely unacceptable. So I call their store for a return, they tell me they'll send me the round humi-care one that you can calibrate it and adjust it accordingly. I say great sure, even though I'd have to send my non working one first and wait the 10-12 days to receive a new one. Yesterday I received the new one....it's the same non working POS model they told me they wouldn't send. I salt test this one it won't read over 55 RH and it is 10 degrees off on the temperature. It just doesn't work. I told them I'm frustrated and I let the first order I ever did with them (my desktop) go unmentioned. That order the humi-care jar was spilled all over my shipment and the crappy analog hygrometer had cracked glass. Not a big deal because I was going with beads and a digital anyways. But still 2/3 orders and a return they failed at. I told the lady on the phone that I'm not mad at her and I understand she has to hear people b!tch and complain and I'm not blaming any of this on her. However I really see no reason to order from CI ever again. I've ordered from probably 10-12 different cigar vendors with lets say 95%+ service. She then tells me she's going to talk to her supervisor....fine. I wait about 5-8 minutes. She comes back and tells me that this time they'll send me the correct one and even send it first! I'm thinking ...you really needed a supervisor for that? Couldn't even have told me you would mail it 2nd day or something? Maybe a refund and mail it out? You've left me 6 weeks without a hygrometer what is $22-23 bucks to at least attempt to keep my business. It is noted that I've given them somewhere around $400-$500 in the past 3-4 months. Am I asking too much? /end call /end rant /end my business with CI/CBID