Quote:
Originally Posted by rmoreno
XIKAR has a lifetime warranty on all products. If your cutter is not performing to your standard and XIKAR's standard, return it for a free replacement. There should be no play between blades. If you like the feel of the Palio, XIKAR is launching a new ZX Ultra Slim cutter in August. Ultra Slim with finger holes! If you've called and exhausted all communication. Send me an email: rmoreno@xikar.com. I will handle your cutter personally. Bob |
Well I emailed bob and sent the cutter out to them. Delivery conformation showed they received it on last Thursday.
I came home today and there was a brand new Xikar waiting for me.
Upon inspecting the new one, the blades are far more rigid than the one i sent back. even when closed there is a stability that was absent in the one I returned. I thought that one was solid, I was wrong.
Now having used the Palio more, and being without the only other cutter I ever owned, I can honestly say I missed my Xikar.
As a person who does most of his smoking at work, bringing smokes back and forth almost daily. The Palio Just doesn't match the Xikar's portability.
I still love my Palio, But will be happy to work my 19hr shifts with the Xikar in my pocket.
First cuts tomorrow. Kudos to Bob for handling this so quickly for me.