Quote:
Originally Posted by bobarian
This is completely misguided. The customer may think they are always right, but in reality they seldom have knowledge of the situation. Do you know what the rent is on the shop in question? Do you know the terms of his business loan? Do you know if there are city taxes on tobacco at his location?
To the contrary a shop owner is the one who is right and can set his prices as the market will bear. A few years ago Toyota and other dealers marked up Hybrids in California at least 30% over MSRP. And they still had waiting lists and people trying to outbid buyers. This is exactly how a free-market system should work.
A customer does not have the right to be rude or offensive. Nor does a shop owner have to take abuse from his customers. If you dont like the price, walk. Its that simple, you speak with your wallet. Being argumentative or confrontational will not get an owner to lower his prices any more than saying "I can get the same thing online for X"
|
Without the Customer there is no Business. Being out of line while doing business is never right for either side. But I don't see where Neo was out of line from reading his post.
We can speak with our wallet and "Walk" as you say. I can't say there is anything wrong with just doing that. But I also believe that the Customer can let a Business know that he's not happy. If I were a Business owner I'd want to know.