Originally Posted by Raralith

No, freezing does not kill off dormant eggs. I even read a post somewhere (forgot where otherwise I would like it) of someone freezing a set, and microwaving a different set of cigars, letting them sit out in the sun and they still hatched. So yes, you can freeze to ensure that the shipment sent to you will have no living beetles if shipping conditions were not good, but if your own storage conditions can cause a beetle outbreak too.

I'm with Darrel on this though, just smoke them and don't bother exchanging them. Beetles happen when in transit, not from the distributor who have tempeture and RH covered. You may get some free cigars if you persisted but why mooch when it's not their fault? Person choice there.