Linda

Did you read the entire posting? You obviously missed Dave's first e-mail to me on December 24th where he gives me 3 options…particularly option 1.

1) We can send a replacement. This requires us filing a claim with the shipping company and them picking the item up for inspection. The damaged item must be placed in all original packaging and available for pickup. Pickup typically takes 1-3 days, and the claim takes around 5-7 days. Once the claim is complete we can send a replacement item to you at no additional expense.

When I responded to Dave on December 25th noting that I would like to exercise option 1 (humidor replacement) he pulled that option off the table. I was not interested in a discount on the product…I was not interested in store credit…I simply wanted an undamaged humidor…the humidor I paid for. I did not buy an “imperfect” humidor…I purchased a new one…and that is all I wanted.

After many e-mails back and forth and seeing how Dave was trying to dance around absorbing any cost himself, I had second thoughts about sending the humidor back. Seeing how Dave was attempting to get the shipping company to cover the damage and seeing how his story changed from one e-mail to the next, I was reluctant to send a humidor back to Dave at my expense and hope that he sends a replacement. I was already burned by Dave once, do I want to risk sending a humidor back and hope that he returns a new one after the e-mail correspondence we had. Some of you may have, but I was not willing to take the chance of being burned twice.

Dave does deserve kudos for responding on Christmas Eve and Christmas day…that is commendable. However, I believe he should have honored the option number 1 that he offered to me up front. In the end, I did not request a discount or an in-store credit and did not send the humidor back…that was my choice.

I wish everyone well if they purchase items from CheapHumidors…I will not. The original poster of the thread was asking for experiences with CheapHumidors and I assumed the poster wanted to hear the good and bad. Please keep in mind that any time you order from an online company and you receive your purchase within few days (and undamaged) everyone is happy….you see customer responses like “fast shipping, great company, excellent product.” This is not a true test of a company’s customer service…a true test is when they have to deal with customer issues and how they handle it.

Since I am not a cigar smoker I doubt that I will check in with this forum after today so I want to wish everyone a safe and happy New Year.

Enjoy your cigars guys,
Linda