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Originally Posted by s15driftking

Cigar customer service is different from alot of other industries.

Put it this way. Every place that i've ever done business with, that i've had quality issues with, has done right by their customer service and satisfied me to no end by making things work.

I EXPECT every cigar (and related) company to do the same, and when i see one who doesn't, I have no choice but to write them off. Not once have i had a problem with thompsons... and if i did, i wouldnt go there anymore.

And when a guy gets a busted up humidor that had much more extensive damage than a normal "imperfect" i would expect the company to RETURN the item. And if they dont return it... they are basically seeing "haha, we pawned the beat up **** off on you and we wont take it back"...Technically, if its an imperfect, why cant they take it back and re-sell it as an imperfect? the answer is. its worse that just an "imperfect" should be and they dont want that beat up box back... Truth


Case in point - i wont support people who pawn and overly "imperfect" humidor off on someone and wont take it back. Done

I give up.