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01-31-2012, 06:42 PM

yep. another plus for their service. bought some UHC's and one was cracked. emailed them and got a response that day saying to call next time i ordered and they would toss in a couple replacements. when I called in with my next order they tossed in 3 UHC's to replace the defective one and to make up for the inconviniance. I understand that issues will arise. its how the CSR handles it that keeps me happy.

01-31-2012, 06:42 PM	#16
schollianmj Guest Posts: n/a	Re: Cigar International Customer Service yep. another plus for their service. bought some UHC's and one was cracked. emailed them and got a response that day saying to call next time i ordered and they would toss in a couple replacements. when I called in with my next order they tossed in 3 UHC's to replace the defective one and to make up for the inconviniance. I understand that issues will arise. its how the CSR handles it that keeps me happy.