Palio replacement?
 

I sent my cutter in to Marc on January 5th. Still haven't received replacement. I haven't been able to reach them. I am not doubting their high level of CS, as it has been impeccable in the past. Is the turnaround usually this long?:sh

Re: Paleo replacement?
 

Did you drop Marc (OpusEx) a PM? Looks like he may have checked in yesterday. I know that they are in the middle of bringing new products to market and doing some custom orders, but that's never stopped Marc from providing the best customer service around. Oh yeah, he was out of state last week too.

Re: Paleo replacement?
 

Thanks. I'll shoot him a PM.

Re: Paleo replacement?
 

What he said!

:tpd:

Marc is pretty good about responding to PM's.

Re: Paleo replacement?
 

http://i196.photobucket.com/albums/a...ehog3/Yeah.jpg

Yeah!

https://www.youtube.com/watch?v=OUvKIubY6OY

Re: Palio replacement?
 

I had mine replaced a few months ago. It did take about 4-6 weeks, but it came! I would say be patient, and it will come. Palio is great at what they do.

Re: Palio replacement?
 

I had one replaced before, but it was quick. That was a few years ago though.

Re: Palio replacement?
 

Thats why I always have a few laying around :D

Re: Palio replacement?
 

:tpd: and two more en route for a total of 6, if I can find them all :tu

Re: Palio replacement?
 

I feel so inadequate. I only have 3 with one more coming. :D

Re: Palio replacement?
 

I have other cutters, so I'm good. My slope will not be half a dozen paleo's. lOL. Would rather be obsessive with my smokes.....and lighters.....and whiskey. Damn I guess I am no better.:r

Re: Palio replacement?
 

Hmmmmmm, do I go with the black, camo, burl wood, silver today, or... decisions, decisions, decisions;)

Re: Palio replacement?
 

YOU feel inadequate?? I only have 3 with NONE more on the way! :r

Re: Palio replacement?
 

What does that make me? Just two for me.

Re: Palio replacement?
 

Never say never!

Re: Palio replacement?
 

Rude and unattractive?

Re: Palio replacement?
 

:)

Thanks, Tom. I needed that.

Re: Palio replacement?
 

I aims to please, Peter! :D

Re: Palio replacement?
 

I only have one. :sad

Re: Palio replacement?
 

At least it didn't get stolen by a "creepy" guy!

Re: Palio replacement?
 

Thats ok Adam. Those others just have low self-esteem issues;)

Re: Palio replacement?
 

:su


Well, mine is an original A&C.

Re: Palio replacement?
 

Wow. Did you hear that crash, Mark?


That was my self-esteem dropping even lower. :)

Re: Palio replacement?
 

I only have one, as well. I DO keep an old single edge razor blade around for emergencies...

Re: Palio replacement?
 

:D...then, you may want to look into your departments EAP Tom;)

Re: Palio replacement?
 

No worries, I'll get homicidal long before I get suicidal, Mark, :r

Re: Palio replacement?
 

Mine has been on backorder since before Christmas :jd

Re: Palio replacement?
 

Full disclosure on your little boo boo? :D

Re: Palio replacement?
 

Back Order?

Re: Palio replacement?
 

Heya Mr Palio!!

Re: Palio replacement?
 

Heya yourself Mr. PPP!! :cool2:

Re: Palio replacement?
 

My 9 year old Palio was a little loose as the detent wasn't as stiff as it should be after so many years of service, so I took it into a local B&M and they switched it out for a new one without a problem (after opening and closing mine a couple of times).

My old Palio still got the job done all the way until I exchanged it and it served me well for 9 years and many, many cuts. Here is pic of my 9 yr old Palio a few weeks before I exchanged it, followed by the new Palio.

http://i693.photobucket.com/albums/v...9EA647F088.jpg
http://i693.photobucket.com/albums/v...07A810954B.jpg

Re: Palio replacement?
 

Chit! I lost mine last year - don't really know how as I can trace nearly every step of the night I last remember seeing it last. Been using an old bullet punch since then and a knock-off for the torpedoes. Been pretty satisfied with the bullet, so haven't been in a big rush for a replacement. I'll get another (or 3) one day. Love the Palio! I bet that 9-year old is lots better than my knock-off.

Re: Palio replacement?
 

if my $35 cutter broke down after 9 years I would just buy a new one and not have it replaced :2

Re: Palio replacement?
 

No disclosure necessary. :r

Thanks Marc.

Re: Palio replacement?
 

no 2x in stock, so hat and yes to your request, but let's keep that between us ;)

Should be there in a few days.

Re: Palio replacement?
 

Well, technically it didn't break (still usable, just not in great shape) but 9 years falls within the Palio lifetime warranty.

Re: Palio replacement?
 

You will not stand for this aggression man!!:sl

Thanks Marc!

Re: Palio replacement?
 

Just want to say ever since I got mine I plan on never buying a different cutter again...

Now just have to save up so I can buy one of their lighters... :hm

Re: Palio replacement?
 

Yeah, but still, I wouldn't return it and have it replaced after 9 years, I would have just bought a new one :2

Re: Palio replacement?
 

Need to correct the fact I don't even have ONE, getting on that stat, anywhere special I should buy from? Ow damn it, have to correct this quickly before my self-esteem does anymore damage!

(that is seriously gorgeous)

Re: Palio replacement?
 

Only 2, Here, But I Know Where They Are!:r:D

Re: Palio replacement?
 

Nice to know. I'm sure a company would appreciate someone who would buy a new product instead using their warranty but I have no problem using the company's provided warranty.

Maybe if it were an 8 year warranty I would agree with you, but that lifetime warranty part puts us on different sides of this issue. I certainly appreciate a company that stands directly behind their product...forever. With that being the case, I've been looking at other Palio products (the new lighter, fancier cutter) as I appreciate the quality of their cutter and witnessed 1st hand how they stand behind it.

Re: Palio replacement?
 

If it was a 3500 dollar cutter I would have it replaced, but hey, $35 dollars for 9 years of use, that's almost free. I rather buy a new one, keep the company in business and showing my appriciation than going thru the hassle of getting it replaced just to save a few bucks :2

Re: Palio replacement?
 

Ferdie, I respect your opinion and follow your reviews closely so don't take this as anything other than my own opinion...but I think you're barking up the wrong tree here. Regardless of what YOU would do, the OP is well within his rights to have it replaced. As a student, $35.00 is nothing to scoff at, and part of buying a Palio or a Xikar is knowing you only have to make the investment once.

My :2 is that your opinion is a justifiable one and maybe even an honorable one, but for this thread, we get it.

Re: Palio replacement?
 

:po

Re: Palio replacement?
 

:sl

Re: Palio replacement?
 

What???? :hy:hy

Re: Palio replacement?
 

:sl is for throwing gasoline on burning embers.

Re: Palio replacement?
 

I have none, with none on the way. I have a Zino that I got in the late 80s and a Xikar that I got a few years ago. Recently received another Xikar that I will never use, but it will sit nicely in the custom-made storage facility.

With all those cutters, why do I need another!!!

Peace of The Lord be with you.