Palio replacement? [Archive] - Cigar Asylum Cigar Forum

76GTFan

01-22-2013, 04:16 PM

I sent my cutter in to Marc on January 5th. Still haven't received replacement. I haven't been able to reach them. I am not doubting their high level of CS, as it has been impeccable in the past. Is the turnaround usually this long?:sh

markem

01-22-2013, 04:20 PM

Did you drop Marc (OpusEx) a PM? Looks like he may have checked in yesterday. I know that they are in the middle of bringing new products to market and doing some custom orders, but that's never stopped Marc from providing the best customer service around. Oh yeah, he was out of state last week too.

76GTFan

01-22-2013, 04:22 PM

Thanks. I'll shoot him a PM.

CigarNut

01-22-2013, 05:09 PM

Did you drop Marc (OpusEx) a PM? Looks like he may have checked in yesterday. I know that they are in the middle of bringing new products to market and doing some custom orders, but that's never stopped Marc from providing the best customer service around. Oh yeah, he was out of state last week too.What he said!

:tpd:

Marc is pretty good about responding to PM's.

icehog3

01-22-2013, 05:17 PM

What he said!

:tpd:

Marc is pretty good about responding to PM's.

http://i196.photobucket.com/albums/aa73/icehog3/Yeah.jpg

Yeah!

https://www.youtube.com/watch?v=OUvKIubY6OY

macsauce13

01-22-2013, 05:57 PM

I had mine replaced a few months ago. It did take about 4-6 weeks, but it came! I would say be patient, and it will come. Palio is great at what they do.

76GTFan

01-22-2013, 06:34 PM

I had one replaced before, but it was quick. That was a few years ago though.

poker

01-22-2013, 07:33 PM

Thats why I always have a few laying around :D

markem

01-22-2013, 07:36 PM

Thats why I always have a few laying around :D

:tpd: and two more en route for a total of 6, if I can find them all :tu

bobarian

01-22-2013, 08:36 PM

:tpd: and two more en route for a total of 6, if I can find them all :tu

I feel so inadequate. I only have 3 with one more coming. :D

76GTFan

01-22-2013, 09:00 PM

Thats why I always have a few laying around :D

I have other cutters, so I'm good. My slope will not be half a dozen paleo's. lOL. Would rather be obsessive with my smokes.....and lighters.....and whiskey. Damn I guess I am no better.:r

MarkinAZ

01-22-2013, 09:13 PM

Thats why I always have a few laying around :D

...and two more en route for a total of 6, if I can find them all :tu

Hmmmmmm, do I go with the black, camo, burl wood, silver today, or... decisions, decisions, decisions;)

icehog3

01-22-2013, 09:51 PM

:tpd: and two more en route for a total of 6, if I can find them all :tu

I feel so inadequate. I only have 3 with one more coming. :D

YOU feel inadequate?? I only have 3 with NONE more on the way! :r

pnoon

01-22-2013, 10:10 PM

YOU feel inadequate?? I only have 3 with NONE more on the way! :r

What does that make me? Just two for me.

poker

01-22-2013, 10:16 PM

My slope will not be half a dozen paleo's.

Never say never!

icehog3

01-22-2013, 10:18 PM

What does that make me? Just two for me.

Rude and unattractive?

pnoon

01-22-2013, 10:19 PM

Rude and unattractive?

:)

Thanks, Tom. I needed that.

icehog3

01-22-2013, 10:20 PM

:)

Thanks, Tom. I needed that.

I aims to please, Peter! :D

T.G

01-22-2013, 10:51 PM

:tpd: and two more en route for a total of 6, if I can find them all :tu

I feel so inadequate. I only have 3 with one more coming. :D

YOU feel inadequate?? I only have 3 with NONE more on the way! :r

What does that make me? Just two for me.

I only have one. :sad

bonjing

01-22-2013, 10:54 PM

At least it didn't get stolen by a "creepy" guy!

MarkinAZ

01-22-2013, 10:57 PM

I only have one. :sad

Thats ok Adam. Those others just have low self-esteem issues;)

T.G

01-22-2013, 11:42 PM

At least it didn't get stolen by a "creepy" guy!

:su

Thats ok Adam. Those others just have low self-esteem issues;)

Well, mine is an original A&C.

icehog3

01-23-2013, 12:36 AM

Thats ok Adam. Those others just have low self-esteem issues;)

Wow. Did you hear that crash, Mark?

That was my self-esteem dropping even lower. :)

Tallman

01-23-2013, 05:46 AM

I only have one, as well. I DO keep an old single edge razor blade around for emergencies...

MarkinAZ

01-23-2013, 08:26 AM

Wow. Did you hear that crash, Mark?

That was my self-esteem dropping even lower. :)

:D...then, you may want to look into your departments EAP Tom;)

icehog3

01-23-2013, 10:16 AM

:D...then, you may want to look into your departments EAP Tom;)

No worries, I'll get homicidal long before I get suicidal, Mark, :r

irratebass

01-23-2013, 10:54 AM

Mine has been on backorder since before Christmas :jd

OpusEx

01-24-2013, 03:23 AM

I sent my cutter in to Marc on January 5th. Still haven't received replacement. I haven't been able to reach them. I am not doubting their high level of CS, as it has been impeccable in the past. Is the turnaround usually this long?:sh

Full disclosure on your little boo boo? :D

OpusEx

01-24-2013, 03:24 AM

Mine has been on backorder since before Christmas :jd

Back Order?

poker

01-24-2013, 07:26 AM

Heya Mr Palio!!

OpusEx

01-24-2013, 07:50 AM

Heya Mr Palio!!

Heya yourself Mr. PPP!! :cool2:

ky70

01-24-2013, 09:58 PM

My 9 year old Palio was a little loose as the detent wasn't as stiff as it should be after so many years of service, so I took it into a local B&M and they switched it out for a new one without a problem (after opening and closing mine a couple of times).

My old Palio still got the job done all the way until I exchanged it and it served me well for 9 years and many, many cuts. Here is pic of my 9 yr old Palio a few weeks before I exchanged it, followed by the new Palio.

http://i693.photobucket.com/albums/vv291/ky70/Cigars/1B7C839C-E9D4-431B-B4E0-97DDA1D14184-24442-0000199EA647F088.jpg
http://i693.photobucket.com/albums/vv291/ky70/Cigars/F7790AAB-D73A-4DF1-9DF9-AB0320AC0EB5-5699-00000607A810954B.jpg

jjirons69

01-25-2013, 02:54 PM

Chit! I lost mine last year - don't really know how as I can trace nearly every step of the night I last remember seeing it last. Been using an old bullet punch since then and a knock-off for the torpedoes. Been pretty satisfied with the bullet, so haven't been in a big rush for a replacement. I'll get another (or 3) one day. Love the Palio! I bet that 9-year old is lots better than my knock-off.

Don Fernando

01-25-2013, 06:14 PM

My 9 year old Palio was a little loose as the detent wasn't as stiff as it should be after so many years of service, so I took it into a local B&M and they switched it out for a new one without a problem (after opening and closing mine a couple of times).

My old Palio still got the job done all the way until I exchanged it and it served me well for 9 years and many, many cuts. Here is pic of my 9 yr old Palio a few weeks before I exchanged it, followed by the new Palio.

if my $35 cutter broke down after 9 years I would just buy a new one and not have it replaced :2

76GTFan

01-25-2013, 07:33 PM

Full disclosure on your little boo boo? :D

No disclosure necessary. :r

Thanks Marc.

OpusEx

01-25-2013, 07:51 PM

No disclosure necessary. :r

Thanks Marc.

no 2x in stock, so hat and yes to your request, but let's keep that between us ;)

Should be there in a few days.

ky70

01-25-2013, 09:55 PM

if my $35 cutter broke down after 9 years I would just buy a new one and not have it replaced :2
Well, technically it didn't break (still usable, just not in great shape) but 9 years falls within the Palio lifetime warranty.

76GTFan

01-25-2013, 10:26 PM

no 2x in stock, so hat and yes to your request, but let's keep that between us ;)

Should be there in a few days.

You will not stand for this aggression man!!:sl

Thanks Marc!

Robulous78

01-25-2013, 10:32 PM

Just want to say ever since I got mine I plan on never buying a different cutter again...

Now just have to save up so I can buy one of their lighters... :hm

Don Fernando

01-25-2013, 11:55 PM

Well, technically it didn't break (still usable, just not in great shape) but 9 years falls within the Palio lifetime warranty.

Yeah, but still, I wouldn't return it and have it replaced after 9 years, I would have just bought a new one :2

AdamJoshua

01-26-2013, 12:51 AM

Need to correct the fact I don't even have ONE, getting on that stat, anywhere special I should buy from? Ow damn it, have to correct this quickly before my self-esteem does anymore damage!

(that is seriously gorgeous)

longknocker

01-26-2013, 03:32 AM

YOU feel inadequate?? I only have 3 with NONE more on the way! :r

What does that make me? Just two for me.

Only 2, Here, But I Know Where They Are!:r:D

ky70

01-28-2013, 05:40 AM

Yeah, but still, I wouldn't return it and have it replaced after 9 years, I would have just bought a new one :2

Nice to know. I'm sure a company would appreciate someone who would buy a new product instead using their warranty but I have no problem using the company's provided warranty.

Maybe if it were an 8 year warranty I would agree with you, but that lifetime warranty part puts us on different sides of this issue. I certainly appreciate a company that stands directly behind their product...forever. With that being the case, I've been looking at other Palio products (the new lighter, fancier cutter) as I appreciate the quality of their cutter and witnessed 1st hand how they stand behind it.

Don Fernando

01-28-2013, 06:36 AM

If it was a 3500 dollar cutter I would have it replaced, but hey, $35 dollars for 9 years of use, that's almost free. I rather buy a new one, keep the company in business and showing my appriciation than going thru the hassle of getting it replaced just to save a few bucks :2

macsauce13

01-28-2013, 07:41 AM

If it was a 3500 dollar cutter I would have it replaced, but hey, $35 dollars for 9 years of use, that's almost free. I rather buy a new one, keep the company in business and showing my appriciation than going thru the hassle of getting it replaced just to save a few bucks :2

Ferdie, I respect your opinion and follow your reviews closely so don't take this as anything other than my own opinion...but I think you're barking up the wrong tree here. Regardless of what YOU would do, the OP is well within his rights to have it replaced. As a student, $35.00 is nothing to scoff at, and part of buying a Palio or a Xikar is knowing you only have to make the investment once.

My :2 is that your opinion is a justifiable one and maybe even an honorable one, but for this thread, we get it.

czerbe

01-28-2013, 09:31 AM

:po

pnoon

01-28-2013, 09:37 AM

:po

:sl

czerbe

01-28-2013, 09:45 AM

:sl

What???? :hy:hy

icehog3

01-28-2013, 01:24 PM

What????

:sl is for throwing gasoline on burning embers.

RevSmoke

01-28-2013, 02:09 PM

:tpd: and two more en route for a total of 6, if I can find them all :tu

I feel so inadequate. I only have 3 with one more coming. :D

YOU feel inadequate?? I only have 3 with NONE more on the way! :r

What does that make me? Just two for me.

I have none, with none on the way. I have a Zino that I got in the late 80s and a Xikar that I got a few years ago. Recently received another Xikar that I will never use, but it will sit nicely in the custom-made storage facility.

With all those cutters, why do I need another!!!

Peace of The Lord be with you.

76GTFan

01-28-2013, 04:24 PM

If it was a 3500 dollar cutter I would have it replaced, but hey, $35 dollars for 9 years of use, that's almost free. I rather buy a new one, keep the company in business and showing my appriciation than going thru the hassle of getting it replaced just to save a few bucks :2

There business model is a profitable one I am sure. I just purchased a lighter and pouch, so it's not like I don't continue to BUY their product.