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Old 03-08-2017, 10:53 AM   #41
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Default Re: CigarBid

They attempted a major IT upgrade that went south quickly. This was immensely exasperated by the fact that a good percentage of their customer service staff was out at the time.

IMO, cbid has been successful because of their customer service and despite their inventory validity, packing, shipping, etc. When things go wrong and they don't have their CS staff to buffer...well, there's nothing much positive that can result.

I've been in the supply and warehousing business for a very long time and I know how difficult it will be for them to recover since they didn't seem to pause or even limit new orders. They handled this poorly every which way and they deserve to lose your business...but they will no doubt recover and be thriving within a couple months.
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Old 03-08-2017, 02:00 PM   #42
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Default Re: CigarBid

Quote:
Originally Posted by dave View Post
They attempted a major IT upgrade that went south quickly. This was immensely exasperated by the fact that a good percentage of their customer service staff was out at the time.

IMO, cbid has been successful because of their customer service and despite their inventory validity, packing, shipping, etc. When things go wrong and they don't have their CS staff to buffer...well, there's nothing much positive that can result.

I've been in the supply and warehousing business for a very long time and I know how difficult it will be for them to recover since they didn't seem to pause or even limit new orders. They handled this poorly every which way and they deserve to lose your business...but they will no doubt recover and be thriving within a couple months.
I agree. I have dealt with this type of upgrade process on the IT side within a variety of systems. One of the most critical processes is the load testing before it goes live. The way this was done, it seems like they did a live swap out without checking to make sure anything worked. Or they may have just had a cluster**** of a rollout.

Anyway, I'm even more ticked off now because my credit card company just informed me I was billed twice from them for the exact same amount. The card company actually caught it because the charges both hit on Monday, but were pre-dated back to 2/18 and 3/3 which the card staff thought was sketchy. So now there is a dispute on both charges.

It might just be easier to build my own humidor after this.
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Old 03-09-2017, 07:55 PM   #43
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Default Re: CigarBid

That sucks.
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Old 03-13-2017, 07:08 PM   #44
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Default Re: CigarBid

Okay. This is my, hopefully, last comment on this matter.

Over the last three days, I received another UPS notification that a shipping label had been created for my address. I laughed.

But, this evening I get home just in time to see a UPS truck pulling up to my front door. I'm thinking, "Nah! It couldn't be!"

The driver steps out of the truck with this rather large box. He sees me and says, "Guess what finally made it through to you."

My response: "Oh! My first month's winnings from the PowerBall?" We both have a good laugh.

He then tells me, "I can't believe they finally got this right either. But here's your humidor."

I'm left shaking my head too. So far, this looks gorgeous!





Being a good gentleman, I have also notified CigarBid in the following manner:

- - - - - - - - - -> EMAIL < - - - - - - - - - -

Dear Sir or Madam,

As frustrated as I have been the past 24 days, I can honestly
state I am pleased and amazed that the unit arrived this
evening. Thank you for continuing to work on this! I now
have the item in my hands.

I have not had an opportunity to open the box as of yet. As
such I will let you know if there are any issue or problems
with the actual humidor. For now, however, I will give credit
where it is due and thank you for this effort to resolve the
matter.

Again, thank you!

I am revising my approach to my frustration of this matter.
Going forward, I will explain all that has happened, including
this resolution and current standing. Thank you again!

Sincerely,
Marc

- - - - - - - - - -> EMAIL < - - - - - - - - - -

Now to season it in preparation for storing the 80 sticks sitting in my two tailgate-a-dors and the other 100 in about 15 different Tupper-dors around the home.
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Last edited by RUNYYFan; 03-13-2017 at 07:14 PM.
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Old 03-14-2017, 06:26 AM   #45
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Default Re: CigarBid

Glad it finally got there. I haven't ever had issues with them but know others who have and they always seem to fix the problem or make things right. Sucks you had to wait but glad it got there. Beautiful humi btw.
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Old 03-14-2017, 09:06 AM   #46
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Default Re: CigarBid

Um...only issue I see is that a brother actually posted a picture of an EMPTY humidor...rookie mistake

Congrats on finally getting it though!
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Old 03-14-2017, 10:18 AM   #47
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Default Re: CigarBid

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Old 03-15-2017, 09:28 AM   #48
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Default Re: CigarBid

Quote:
Originally Posted by Steve View Post
Um...only issue I see is that a brother actually posted a picture of an EMPTY humidor...rookie mistake

Congrats on finally getting it though!
Quote:
Originally Posted by Porch Dweller View Post

True. Though I did post my latest purchases on page 54 of the "Show your latest NC purchase IV" thread.
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Old 03-23-2017, 12:38 AM   #49
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Default Re: CigarBid

fwiw I had a CI small and simple order from 2/23 that still hasn't shipped.
I am letting it stay in limbo because from what I hear if you try to cancel the order the software starts spewing out random commands.

My advice would be to stay away from CI, Cbid, Cigar.com, Pipes and cigars (all common ownership and warehouse--presumably all affected by the software "upgrade") until the green light is given. My order arriving at my door would probably be a positive indicator. :-)


Quote:
Originally Posted by dave View Post
They attempted a major IT upgrade that went south quickly. This was immensely exasperated by the fact that a good percentage of their customer service staff was out at the time.

IMO, cbid has been successful because of their customer service and despite their inventory validity, packing, shipping, etc. When things go wrong and they don't have their CS staff to buffer...well, there's nothing much positive that can result.

I've been in the supply and warehousing business for a very long time and I know how difficult it will be for them to recover since they didn't seem to pause or even limit new orders. They handled this poorly every which way and they deserve to lose your business...but they will no doubt recover and be thriving within a couple months.
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Old 03-23-2017, 08:51 AM   #50
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Default Re: CigarBid

I've got an order from mid-Feb that remains 'stuck'. I did get a couple small orders from auctions that closed earlier this month, however. It appears that they're able to get out new orders, but still have a backlog from the 'crash'.
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