Crappy lighter issue...

01-05-2014, 10:54 AM

I received a Blazer Optimus cigar lighter as a Christmas gift - bought from Amazon.com. The lighter does not work - has a slow leak and will not hold fuel after being filled. Fills Ok, but discharges completely after a couple of hours. Also, lighter looks to be used and not new, as was sold to us. Amazon will not stand behind this, even though they sold us a damaged, used, faulty lighter. I contacted the manufacturer to see what they can do, but with the thing looking like it is used, I do not hold out any hope of getting any satisfaction.

I will not spend any more in the way of repairs on this after Amazon's unethical response. Probably will just throw this trash away. Unfortunate part is that I actually wanted a Palio or Xikar cutter, which would have been about the same cost. It's the thought that counts.

Lessons learned here is to stick with quality brands with a real warranty, be painfully clear with non-cigar significant others as to the Brand you want, and be damn careful where you buy from!

RR

T.G · 01-05-2014, 11:00 AM

Amazon tends to be very good about taking returns on their merchandise, did your lighter come from a 3rd party vendor through Amazon?

markem · 01-05-2014, 11:01 AM

Check the flame adjustment. On many lighters, if the adjustment is set too far open, the gas bleeds out.

CigarNut · 01-05-2014, 11:23 AM

I'm surprised. I have had no problem returning stuff purchased from Amazon -- both items that were Amazon items and items that were purchased from a 3rd party through Amazon.

In all cases everything worked out to my satisfaction. I also think of Blazer as a quality lighter -- it sounds like you got a bad one and should pursue this with Amazon (and the vendor if it was a 3rd party purchase).

equetefue · 01-05-2014, 11:32 AM

Had to be from a third party.

01-05-2014, 11:33 AM

Bought directly from Amazon. Their policy is not to accept items that contain fuel or gas. Funny that the lighter was partly filled and would light when we got it. They are willing to ship out fuel laden lighters, but will not take empty ones back. Pretty poor customer service IMHO.
Have other lighters that perform well and am familiar with adjusting, so adjusted the flame to the lower side. Adjustment and filling is straightforward, like similar lighters. Tried different flames to see if it would hold fuel. After three lost fills, I called it quits. Something is clearly not right. None of my lighters have had issues and if this thing can be damaged this easily from a routine filling, it surely is trash. At this point, I just want to get even by warning others to look carefully at brands warrantees and be cautious where they buy from.
RR

markem · 01-05-2014, 11:36 AM

You will find lots of people here who have nothing but raves for the Blazer line. That you had a poor experience is unfortunate, but clearly a one-off. I've returned lighters to Amazon, so am unable to verify your experience. Most people here understand that buying online entails a certain amount of "buyer beware".

If you used a CC or PP to make the purchase, dispute the charge. Kinda weird that it was defective on arrival when it had fuel in it.

Subvet642 · 01-05-2014, 12:08 PM

Sounds to me like you got someone else's returned lighter.

yourchoice · 01-05-2014, 12:22 PM

Quote:

Originally Posted by badbriar

The lighter does not work - has a slow leak and will not hold fuel after being filled. Fills Ok, but discharges completely after a couple of hours.

Quote:

Originally Posted by badbriar

Funny that the lighter was partly filled and would light when we got it.

Maybe I'm missing something, but these two statements seem to contradict one another. How does it not hold fuel for more than a couple hours, but it arrived with fuel in it?

bobarian · 01-05-2014, 12:45 PM

If it does indeed have fuel, why not empty it?

Garbandz · 01-05-2014, 01:31 PM

send it to blazer with a copy of the invoice and explain it to them.

probably they will handle it.....

01-07-2014, 09:38 AM

Quote:

Originally Posted by yourchoice

Maybe I'm missing something, but these two statements seem to contradict one another. How does it not hold fuel for more than a couple hours, but it arrived with fuel in it?

I noted the exact same thing - cannot come up with an explanation without taking it apart. Anyway, issue is over - just tossed it out. Will probably buy another Xikar.

RR

AdamJoshua · 01-07-2014, 10:02 AM

I probably would have fought on and at least kept the lighter, while not working it was still a present from someone, I would have just put it in a drawer in my case the "lighter and tool" box on my coffee table if I couldn't get it resolved.

In the end someone spent good money on a present for you, why throw that in the trash?

01-05-2014, 10:54 AM	#1
badbriar Guest Posts: n/a	Crappy lighter issue... I received a Blazer Optimus cigar lighter as a Christmas gift - bought from Amazon.com. The lighter does not work - has a slow leak and will not hold fuel after being filled. Fills Ok, but discharges completely after a couple of hours. Also, lighter looks to be used and not new, as was sold to us. Amazon will not stand behind this, even though they sold us a damaged, used, faulty lighter. I contacted the manufacturer to see what they can do, but with the thing looking like it is used, I do not hold out any hope of getting any satisfaction. I will not spend any more in the way of repairs on this after Amazon's unethical response. Probably will just throw this trash away. Unfortunate part is that I actually wanted a Palio or Xikar cutter, which would have been about the same cost. It's the thought that counts. Lessons learned here is to stick with quality brands with a real warranty, be painfully clear with non-cigar significant others as to the Brand you want, and be damn careful where you buy from! RR

01-05-2014, 11:00 AM	#2
T.G Grrrrrr Join Date: Mar 2009 First Name: The Other Adam Posts: 15,543 Trading: (37)	Re: Crappy lighter issue... Amazon tends to be very good about taking returns on their merchandise, did your lighter come from a 3rd party vendor through Amazon?

01-05-2014, 11:01 AM	#3
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,527 Trading: (47)	Re: Crappy lighter issue... Check the flame adjustment. On many lighters, if the adjustment is set too far open, the gas bleeds out. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

01-05-2014, 11:23 AM	#4
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,038 Trading: (111*)	Re: Crappy lighter issue... I'm surprised. I have had no problem returning stuff purchased from Amazon -- both items that were Amazon items and items that were purchased from a 3rd party through Amazon. In all cases everything worked out to my satisfaction. I also think of Blazer as a quality lighter -- it sounds like you got a bad one and should pursue this with Amazon (and the vendor if it was a 3rd party purchase). __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

01-05-2014, 11:32 AM	#5
equetefue Liga Privada Hoarder Join Date: Jun 2012 First Name: Edwin Location: Orlando, FL Posts: 1,348 Trading: (17)	Re: Crappy lighter issue... Had to be from a third party.

01-05-2014, 11:33 AM	#6
badbriar Guest Posts: n/a	Re: Crappy lighter issue... Bought directly from Amazon. Their policy is not to accept items that contain fuel or gas. Funny that the lighter was partly filled and would light when we got it. They are willing to ship out fuel laden lighters, but will not take empty ones back. Pretty poor customer service IMHO. Have other lighters that perform well and am familiar with adjusting, so adjusted the flame to the lower side. Adjustment and filling is straightforward, like similar lighters. Tried different flames to see if it would hold fuel. After three lost fills, I called it quits. Something is clearly not right. None of my lighters have had issues and if this thing can be damaged this easily from a routine filling, it surely is trash. At this point, I just want to get even by warning others to look carefully at brands warrantees and be cautious where they buy from. RR

01-05-2014, 11:36 AM	#7
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,527 Trading: (47)	Re: Crappy lighter issue... You will find lots of people here who have nothing but raves for the Blazer line. That you had a poor experience is unfortunate, but clearly a one-off. I've returned lighters to Amazon, so am unable to verify your experience. Most people here understand that buying online entails a certain amount of "buyer beware". If you used a CC or PP to make the purchase, dispute the charge. Kinda weird that it was defective on arrival when it had fuel in it. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

01-05-2014, 12:08 PM	#8
Subvet642 Bilge Rat Join Date: Nov 2009 First Name: Darren Location: Torpedo Room Bilge Posts: 2,997 Trading: (13)	Re: Crappy lighter issue... Sounds to me like you got someone else's returned lighter. __________________ *"Man's mind is his basic tool of survival. Life is given to him, survival is not." -John Galt*

01-05-2014, 12:45 PM	#10
bobarian Cranky Habanophile Join Date: Oct 2008 Location: Wine Country Posts: 8,869 Trading: (51)	Re: Crappy lighter issue... If it does indeed have fuel, why not empty it?

01-05-2014, 01:31 PM	#11
Garbandz Feeling at Home Join Date: Mar 2009 First Name: Tom Posts: 775 Trading: (53)	Re: Crappy lighter issue... send it to blazer with a copy of the invoice and explain it to them. probably they will handle it.....

01-07-2014, 10:02 AM	#13
AdamJoshua Article 4 Free Inhabitant Join Date: Jan 2013 First Name: The Other Adam Location: Satellite Beach Posts: 14,785 Trading: (40)	Re: Crappy lighter issue... I probably would have fought on and at least kept the lighter, while not working it was still a present from someone, I would have just put it in a drawer in my case the "lighter and tool" box on my coffee table if I couldn't get it resolved. In the end someone spent good money on a present for you, why throw that in the trash?