PremiumHumidor.COM Beware!!!!!

kelmac07 · 04-28-2009, 05:40 AM

I recently ordered the The Seven Drawer Cherry Humidor (commonly referrred to as the Charleston) from Premium Humidors. Received my humi in a crappy box, door lock was busted (hinge off and screws stripped...was shaking in the box when UPS deleivered it), and a drawer damaged. I contacted Premium Humidors and they said they would send out some replacement screws and a new drawer. Low and behold, another crappy box arrived from USPS this time...no rush on delivery. Screws were too long to fit in the door, and the replacement drawer was glued upside down and will not fit in the humi. I contacted Premium Humidors upon receipt of this "replacement" package to explain the drawer was glued upside down and wouldn't fit and that the screws were too large. The told me the manager was out of the office and would call me back in a few. Guess who never called back? I called and each time I received the same message, the supervisor is not in. BEWARE!!!!

OLS · 04-28-2009, 07:00 AM

Quote:

Originally Posted by kelmac07

I called and each time I received the same message, the supervisor is not in. BEWARE!!!!

Oh yeah, this company depends on you being satisfied. If you are unsatisfied, you will likely never get satisfation.
I ordered three humidors from them and got two delivered. Naturally the one I really wanted was the one that never
arrived. Shipping showed two packages leaving their dock and two getting to me, no mention of the third box ever.
Well, except for the bill...that said 3 humidors shipped. Bullshit. NO ONE EVER returned my repeated requests for satisfaction.
THOUSANDS of people have been served and satisfied, but those who were NOT are well and truly F'ed

lightning9191 · 04-28-2009, 11:21 AM

That sucks! I hope everything eventually works out. Thanx for the warning!!!

KidRock · 04-28-2009, 11:45 AM

Quote:

Originally Posted by kelmac07

I recently ordered the The Seven Drawer Cherry Humidor (commonly referrred to as the Charleston) from Premium Humidors. Received my humi in a crappy box, door lock was busted (hinge off and screws stripped...was shaking in the box when UPS deleivered it), and a drawer damaged. I contacted Premium Humidors and they said they would send out some replacement screws and a new drawer. Low and behold, another crappy box arrived from USPS this time...no rush on delivery. Screws were too long to fit in the door, and the replacement drawer was glued upside down and will not fit in the humi. I contacted Premium Humidors upon receipt of this "replacement" package to explain the drawer was glued upside down and wouldn't fit and that the screws were too large. The told me the manager was out of the office and would call me back in a few. Guess who never called back? I called and each time I received the same message, the supervisor is not in. BEWARE!!!!

You just saved me a whole hell of a lot of heart break. Thanks, sorry for your situation.

elderboy02 · 04-28-2009, 11:49 AM

Quote:

Originally Posted by KidRock

You just saved me a whole hell of a lot of heart break. Thanks, sorry for your situation.

Thanks!

WildBlueSooner · 04-28-2009, 12:27 PM

Sorry that happened and thanks for the heads up!

white_s2k · 04-28-2009, 12:40 PM

Quote:

Originally Posted by WildBlueSooner

Sorry that happened and thanks for the heads up!

I truly appreciate when fellow members give me heads up about these companies. Can save a lot of fellow BOTL a lot of trouble.

04-28-2009, 01:20 PM

I think that all recommendations (good or bad) are helpful. Unfortunately, some companies have let their customer service fall by the wayside, and it is important that we spread the word to support companies that honor their word and take care of their customers. Thank you for your input about your experiences.

groogs · 04-28-2009, 01:24 PM

Thanks for the post. I probably would have never ordered from them anyways, but now I can spread the word to my friends who may.

04-28-2009, 01:24 PM

Someone should email them with a link to this thread!

e-man67 · 04-28-2009, 01:40 PM

Listen, not sure if you realize it or not but your credit card acts as an insurance policy when you need it. Call your credit card company and tell them to credit back your account that you did not get what you paid for...ship the pos back! Time to play hard ball!

cherrybomb · 04-28-2009, 08:03 PM

i second contesting the charge just document all of your attempts

OLS · 04-29-2009, 07:21 AM

Nah, this was a LOOOng time ago. It was a debit card, I was naive, blabla.
I agree that it's good to let bad companies have it, and this is the FIRST time I
can remember where some stooge from whatever company comes into the thread
and tells us how we are mistaken or something or it is our fault, or we didn't follow
the proper procedure.

eriksson20 · 04-29-2009, 01:07 PM

I hate when things like these happen. it sucks. I have tried to do my homework on the companies that i choose to support on my blog (and who get to support me), but i have had my share of shitty experience with companies, which i have removed from my pages... If you should run to any trouble with the companies up ther right now, please let me know... i do not want to mislead people...

cheers,

Mikko

04-29-2009, 01:14 PM

Mikko,

I really think that is a good stance to take and I, as a consumer, really appreciate when the people who use advertisements are responsible with them. I think that a lot of people that use the advertisements are not responsible (or just don't know) when it comes to supporting bad vendors. It's probably more of the "not knowing" scenario because they personally haven't had any problems.

Also, I've really enjoyed your blog so far. I've been taking a look around since I saw your post about the humidor you're building.

XTRazzer · 04-29-2009, 05:36 PM

Like others I appreciate the 'heads-up'.

I still would have tried to contest the charges even with a debit card. Although it may not get you the same resolution as you would get with a credit card.

Shame that companies don't focus more on customer service and satisfaction. But then prices wouldn't be so cheap, right?

eber · 04-29-2009, 07:35 PM

sorry to hear that, it is too bad that these companies are run so poorly and are still in business. good luck on getting it resolved.

MedicCook · 04-29-2009, 07:44 PM

It sucks that you have not gotten the product that was promised when you ordered it. Keep at them and start to involve the BBB & your state AG.

Texan in Mexico · 04-29-2009, 07:58 PM

Quote:

Originally Posted by OLS

Nah, this was a LOOOng time ago. It was a debit card, I was naive, blabla.
I agree that it's good to let bad companies have it, and this is the FIRST time I
can remember where some stooge from whatever company comes into the thread
and tells us how we are mistaken or something or it is our fault, or we didn't follow
the proper procedure.

Good evening, what are you refering to here?

kaelaria · 04-29-2009, 11:01 PM

Yeah - did something get deleted or are you confused?? lol

04-28-2009, 05:40 AM	#1
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	PremiumHumidor.COM Beware!!!!! I recently ordered the The Seven Drawer Cherry Humidor (commonly referrred to as the Charleston) from Premium Humidors. Received my humi in a crappy box, door lock was busted (hinge off and screws stripped...was shaking in the box when UPS deleivered it), and a drawer damaged. I contacted Premium Humidors and they said they would send out some replacement screws and a new drawer. Low and behold, another crappy box arrived from USPS this time...no rush on delivery. Screws were too long to fit in the door, and the replacement drawer was glued upside down and will not fit in the humi. I contacted Premium Humidors upon receipt of this "replacement" package to explain the drawer was glued upside down and wouldn't fit and that the screws were too large. The told me the manager was out of the office and would call me back in a few. Guess who never called back? I called and each time I received the same message, the supervisor is not in. BEWARE!!!!

04-28-2009, 11:21 AM	#3
lightning9191 I think I'm normal... Join Date: Oct 2008 First Name: Kevin Posts: 1,007 Trading: (8)	Re: PremiumHumidor.COM Beware!!!!! That sucks! I hope everything eventually works out. Thanx for the warning!!! __________________ I eat gummy bears by tearing them limb from limb and eating their heads last.

04-28-2009, 12:27 PM	#6
WildBlueSooner I'm nuts for the place Join Date: Feb 2009 First Name: James Location: Lexington, KY Posts: 3,322 Trading: (19)	Re: PremiumHumidor.COM Beware!!!!! Sorry that happened and thanks for the heads up! __________________ "To dilute the will to win is to destroy the purpose of the game. There is no substitute for victory"-- Douglas MacArthur

04-28-2009, 01:20 PM	#8
AllOGistics Guest Posts: n/a	Re: PremiumHumidor.COM Beware!!!!! I think that all recommendations (good or bad) are helpful. Unfortunately, some companies have let their customer service fall by the wayside, and it is important that we spread the word to support companies that honor their word and take care of their customers. Thank you for your input about your experiences.

04-28-2009, 01:24 PM	#9
groogs Have My Own Room Join Date: Oct 2008 First Name: Grant Posts: 1,945 Trading: (62)	Re: PremiumHumidor.COM Beware!!!!! Thanks for the post. I probably would have never ordered from them anyways, but now I can spread the word to my friends who may.

04-28-2009, 01:24 PM	#10
dentonparrots Guest Posts: n/a	Re: PremiumHumidor.COM Beware!!!!! Someone should email them with a link to this thread!

04-28-2009, 01:40 PM	#11
e-man67 Big Drunkin Monkey!! Join Date: Mar 2009 First Name: Eric Posts: 1,480 Trading: (29)	Re: PremiumHumidor.COM Beware!!!!! Listen, not sure if you realize it or not but your credit card acts as an insurance policy when you need it. Call your credit card company and tell them to credit back your account that you did not get what you paid for...ship the pos back! Time to play hard ball!

04-28-2009, 08:03 PM	#12
cherrybomb Adjusting to the Life Join Date: Oct 2008 First Name: Chris Location: somewhere over the rainbow Posts: 291 Trading: (15)	Re: PremiumHumidor.COM Beware!!!!! i second contesting the charge just document all of your attempts

04-29-2009, 07:21 AM	#13
OLS Suck It Join Date: Oct 2008 First Name: Brad Location: TN Posts: 7,912 Trading: (19)	Re: PremiumHumidor.COM Beware!!!!! Nah, this was a LOOOng time ago. It was a debit card, I was naive, blabla. I agree that it's good to let bad companies have it, and this is the FIRST time I can remember where some stooge from whatever company comes into the thread and tells us how we are mistaken or something or it is our fault, or we didn't follow the proper procedure.

04-29-2009, 01:07 PM	#14
eriksson20 The Memory Still Remains Join Date: Oct 2008 Location: Helsinki, FINLAND Posts: 24 Trading: (0)	Re: PremiumHumidor.COM Beware!!!!! I hate when things like these happen. it sucks. I have tried to do my homework on the companies that i choose to support on my blog (and who get to support me), but i have had my share of shitty experience with companies, which i have removed from my pages... If you should run to any trouble with the companies up ther right now, please let me know... i do not want to mislead people... cheers, Mikko

04-29-2009, 01:14 PM	#15
AllOGistics Guest Posts: n/a	Re: PremiumHumidor.COM Beware!!!!! Mikko, I really think that is a good stance to take and I, as a consumer, really appreciate when the people who use advertisements are responsible with them. I think that a lot of people that use the advertisements are not responsible (or just don't know) when it comes to supporting bad vendors. It's probably more of the "not knowing" scenario because they personally haven't had any problems. Also, I've really enjoyed your blog so far. I've been taking a look around since I saw your post about the humidor you're building.

04-29-2009, 05:36 PM	#16
XTRazzer Still Watching My Back Join Date: Apr 2009 Posts: 131 Trading: (1)	Re: PremiumHumidor.COM Beware!!!!! Like others I appreciate the 'heads-up'. I still would have tried to contest the charges even with a debit card. Although it may not get you the same resolution as you would get with a credit card. Shame that companies don't focus more on customer service and satisfaction. But then prices wouldn't be so cheap, right?

04-29-2009, 07:35 PM	#17
eber Have My Own Room Join Date: Jan 2009 First Name: Erik Posts: 1,229 Trading: (7)	Re: PremiumHumidor.COM Beware!!!!! sorry to hear that, it is too bad that these companies are run so poorly and are still in business. good luck on getting it resolved.

04-29-2009, 07:44 PM	#18
MedicCook Mila smoked my cigar Join Date: Jan 2009 First Name: Ryan Location: Schaghticoke, NY Posts: 10,946 Trading: (7)	Re: PremiumHumidor.COM Beware!!!!! It sucks that you have not gotten the product that was promised when you ordered it. Keep at them and start to involve the BBB & your state AG. __________________ 27 World Series Championship's "If your wife doesn't like the aroma of your cigar, change your wife.", Zino Davidoff

04-29-2009, 11:01 PM	#20
kaelaria Cigarobsession.com Baby! Join Date: Mar 2009 First Name: Bryan Location: Holiday, FL Posts: 736 Trading: (3)	Re: PremiumHumidor.COM Beware!!!!! Yeah - did something get deleted or are you confused?? lol __________________ Cigar Videos