Microsoft update help

hotreds · 02-11-2011, 08:45 AM

HELP! Can't seem to update- get this message:

[Error number: 0x800A01CE]
The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.

I've looked all around the 'net, and tried a bunch of things, to no avail. I don't want to make matters worse, but what appears to be the problem are missing update files/ active-x controls for updates.

MuWebControl and VuWebControl.

Thanks for any help!

Mugen910 · 02-11-2011, 08:47 AM

What operating system...
What browser version...
When did this problem start...

paint us a picture sir.

hotreds · 02-11-2011, 09:55 AM

XP, IE8, SP3 not sure when it started exactly, I tried to update when my Secunia indicated that my IE and Windows needed to be patched.(I do have auto-updating.) So, I went to the update pages, and just when it was supposed to start the download I got the message above. I googled the message, and the error number, and fiddled around a bit, but, again, didn't want to get carried away. I did notice many of the solutions were from 2005 and thereabouts, SP2, so maybe not pertinent to my problem.

Should I simply re-install IE8?

CRIMPS · 02-11-2011, 09:57 AM

I doubt this is a problem with IE8. Can you confirm that computer has an internet connection? Are you on the forums on that computer now?

jledou · 02-11-2011, 10:01 AM

Have you recently installed any new software? Might also be a good time to clean out temporary internet files and/or cookies and give it another shot.

poker · 02-11-2011, 10:13 AM

Found this:

Right click My Computer and choose Manage. Now click the plus sign next
to Services. Double click on Background Intelligent Transfer Service.
It must be set to Manual or Automatic to successfully do Windows
Updates. If it's set to Disabled under Service status then click the
drop down window and set it to Manual. Click Apply, then OK.

IF BITS was already set to Manual or Automatic, then see if resintalling
Windows Script resolves the issue :
http://www.microsoft.com/downloads/d...d…

Download and save scripten.exe. Close IE and then install it.

hotreds · 02-11-2011, 10:33 AM

Quote:

Originally Posted by CRIMPS

I doubt this is a problem with IE8. Can you confirm that computer has an internet connection? Are you on the forums on that computer now?

Yes, yes

Quote:

Originally Posted by jledou

Have you recently installed any new software? Might also be a good time to clean out temporary internet files and/or cookies and give it another shot.

Yes, a few programs, will try cleaning as you suggested

Quote:

Originally Posted by poker

Found this:

Right click My Computer and choose Manage. Now click the plus sign next
to Services. Double click on Background Intelligent Transfer Service.
It must be set to Manual or Automatic to successfully do Windows
Updates. Set to automatic. If it's set to Disabled under Service status then click the
drop down window and set it to Manual. Click Apply, then OK.

IF BITS was already set to Manual or Automatic, then see if resintalling
Windows Script resolves the issue :
http://www.microsoft.com/downloads/d...d…

Download and save scripten.exe. Close IE and then install it.
Indicated I have a newer version and did not allow installation

Didn't help, thanks for the suggestions!

hotreds · 02-11-2011, 10:38 AM

Quote:

Originally Posted by jledou

Have you recently installed any new software? Might also be a good time to clean out temporary internet files and/or cookies and give it another shot.

cleaning everything out did not help

grateful1 · 02-11-2011, 10:40 AM

You may have some malware.

Is it only a problem getting to MS updates?

Try going to other sites like mcafee.com or housecall.trendmicro.com

Until we know the why...the fix can't be told.

(if it is not a bug and you want to remove IE...you can always remove it completely and reinstall form the OS)

mosesbotbol · 02-11-2011, 11:26 AM

Stop your automatic updates service.

Rename "C:\WINDOWS\SoftwareDistribution\DataStore\DataSto re.edb" to "DataStore.old"

Start automatic updates service

Go to windowsupdate and try it again.

*********

Also check registry to make sure you are not disabling Windows Update access.

Here's a link to see what I mean: http://www.pctools.com/guides/registry/detail/441/

Kreth · 02-11-2011, 11:42 AM

I've seen the update service throw an error when there's a critical update that has to be installed by itself. Sometimes you can get around it by loading the update site and doing the critical updates manually.
Posted via Mobile Device

hotreds · 02-11-2011, 12:56 PM

Quote:

Originally Posted by grateful1

You may have some malware.

Is it only a problem getting to MS updates?

Try going to other sites like mcafee.com or housecall.trendmicro.com

Until we know the why...the fix can't be told.

(if it is not a bug and you want to remove IE...you can always remove it completely and reinstall form the OS)

Only with MS updates

Quote:

Originally Posted by mosesbotbol

Stop your automatic updates service.

Rename "C:\WINDOWS\SoftwareDistribution\DataStore\DataSto re.edb" to "DataStore.old"

Start automatic updates service

Go to windowsupdate and try it again.

No luck!*********

Also check registry to make sure you are not disabling Windows Update access.

Here's a link to see what I mean: http://www.pctools.com/guides/registry/detail/441/

Says SP3 is newer than MSScrip 5.7, won't let me install

Quote:

Originally Posted by Kreth

I've seen the update service throw an error when there's a critical update that has to be installed by itself. Sometimes you can get around it by loading the update site and doing the critical updates manually.
Posted via Mobile Device

Can't update AT ALL, manually or automatically.

mosesbotbol · 02-11-2011, 01:03 PM

Quote:

Originally Posted by hotreds

Only with MS updates

Says SP3 is newer than MSScrip 5.7, won't let me install

Can't update AT ALL, manually or automatically.

Don't install it. Check your registry for windowsupdatedisable or another string that is restricting windows update. That article is to show you where to look.

hotreds · 02-11-2011, 01:08 PM

Not finding "windowsupdatedisable" in registry. All I find in registry under windows update is (Default) REG_SZ (value not set.)

mosesbotbol · 02-11-2011, 03:09 PM

Quote:

Originally Posted by hotreds

Not finding "windowsupdatedisable" in registry. All I find in registry under windows update is (Default) REG_SZ (value not set.)

You might not find that exact value. There are a few values that can prevent Windows Update from running.

What are your values in "HKLM\Software\Microsoft\CurrentVersion\WindowsUpd ate"

I have seen this issue at work, it's either the Store or a Registry value preventing the Updates from displaying.

hotreds · 02-11-2011, 03:37 PM

Quote:

Originally Posted by mosesbotbol

You might not find that exact value. There are a few values that can prevent Windows Update from running.

What are your values in "HKLM\Software\Microsoft\CurrentVersion\WindowsUpd ate"

I have seen this issue at work, it's either the Store or a Registry value preventing the Updates from displaying.

No "Current Version" folder: under Microsoft

HKLM\Windows\Current Version\Explorer\Browser Helper Objects is string

mosesbotbol · 02-11-2011, 04:05 PM

Sorry it's "hklm\Software\Microsoft\Windows\CurrentVersion\Wi ndowsUpdate"

hotreds · 02-11-2011, 04:25 PM

4 folders- Auto update, Reporting+, Services+, Setup+

Autoupdate has 15 entries

02-11-2011, 08:45 AM	#1
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,658 Trading: (63)	Microsoft update help HELP! Can't seem to update- get this message: [Error number: 0x800A01CE] The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. I've looked all around the 'net, and tried a bunch of things, to no avail. I don't want to make matters worse, but what appears to be the problem are missing update files/ active-x controls for updates. MuWebControl and VuWebControl. Thanks for any help! __________________ God loves you so much, that he made you read this, just to let you know.

02-11-2011, 08:47 AM	#2
Mugen910 I <3 Huy Join Date: Oct 2008 First Name: Location Location: First Name Posts: 8,387 Trading: (106)	Re: Microsoft update help What operating system... What browser version... When did this problem start... paint us a picture sir. __________________ I'm not antisocial, I just think people are stupid.

02-11-2011, 09:55 AM	#3
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,658 Trading: (63)	Re: Microsoft update help XP, IE8, SP3 not sure when it started exactly, I tried to update when my Secunia indicated that my IE and Windows needed to be patched.(I do have auto-updating.) So, I went to the update pages, and just when it was supposed to start the download I got the message above. I googled the message, and the error number, and fiddled around a bit, but, again, didn't want to get carried away. I did notice many of the solutions were from 2005 and thereabouts, SP2, so maybe not pertinent to my problem. Should I simply re-install IE8? __________________ God loves you so much, that he made you read this, just to let you know.

02-11-2011, 09:57 AM	#4
CRIMPS Benn/Seguin best friends Join Date: Sep 2010 First Name: Zach Location: North Texas Posts: 1,520 Trading: (50)	Re: Microsoft update help I doubt this is a problem with IE8. Can you confirm that computer has an internet connection? Are you on the forums on that computer now? __________________ I'm a Dallas Stars fan. So, yes, this is a confusing time for me.

02-11-2011, 10:01 AM	#5
jledou Have My Own Room Join Date: Oct 2008 First Name: Jay Location: Kansas Posts: 2,205 Trading: (27)	Re: Microsoft update help Have you recently installed any new software? Might also be a good time to clean out temporary internet files and/or cookies and give it another shot.

02-11-2011, 10:13 AM	#6
poker 1:11 Join Date: Oct 2008 First Name: Kelly Location: SoCal Posts: 5,280 Trading: (7)	Re: Microsoft update help Found this: Right click My Computer and choose Manage. Now click the plus sign next to Services. Double click on Background Intelligent Transfer Service. It must be set to Manual or Automatic to successfully do Windows Updates. If it's set to Disabled under Service status then click the drop down window and set it to Manual. Click Apply, then OK. IF BITS was already set to Manual or Automatic, then see if resintalling Windows Script resolves the issue : http://www.microsoft.com/downloads/d...d… Download and save scripten.exe. Close IE and then install it. __________________ Cigar Asylum: A cigar board birthed without agendas, without profiting, and without advertisements. Amor puro Character is what you do when no one is watching

02-11-2011, 10:40 AM	#9
grateful1 testing Join Date: Oct 2008 First Name: Gary Posts: 44 Trading: (0)	Re: Microsoft update help You may have some malware. Is it only a problem getting to MS updates? Try going to other sites like mcafee.com or housecall.trendmicro.com Until we know the why...the fix can't be told. (if it is not a bug and you want to remove IE...you can always remove it completely and reinstall form the OS)

02-11-2011, 11:26 AM	#10
mosesbotbol That's a Corgi Join Date: Oct 2008 First Name: Moses Location: Boston Posts: 6,171 Trading: (6)	Re: Microsoft update help Stop your automatic updates service. Rename "C:\WINDOWS\SoftwareDistribution\DataStore\DataSto re.edb" to "DataStore.old" Start automatic updates service Go to windowsupdate and try it again. ********* Also check registry to make sure you are not disabling Windows Update access. Here's a link to see what I mean: http://www.pctools.com/guides/registry/detail/441/ __________________ Port Wine & Claret \| British Cars \| Welsh Corgi's

02-11-2011, 11:42 AM	#11
Kreth Ronin smoker Join Date: Jan 2009 First Name: Jeff Location: Oneonta, NY Posts: 3,620 Trading: (14)	Re: Microsoft update help I've seen the update service throw an error when there's a critical update that has to be installed by itself. Sometimes you can get around it by loading the update site and doing the critical updates manually. Posted via Mobile Device

02-11-2011, 01:08 PM	#14
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,658 Trading: (63)	Re: Microsoft update help Not finding "windowsupdatedisable" in registry. All I find in registry under windows update is (Default) REG_SZ (value not set.) __________________ God loves you so much, that he made you read this, just to let you know.

02-11-2011, 04:05 PM	#17
mosesbotbol That's a Corgi Join Date: Oct 2008 First Name: Moses Location: Boston Posts: 6,171 Trading: (6)	Re: Microsoft update help Sorry it's "hklm\Software\Microsoft\Windows\CurrentVersion\Wi ndowsUpdate" __________________ Port Wine & Claret \| British Cars \| Welsh Corgi's

02-11-2011, 04:25 PM	#18
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,658 Trading: (63)	Re: Microsoft update help 4 folders- Auto update, Reporting+, Services+, Setup+ Autoupdate has 15 entries __________________ God loves you so much, that he made you read this, just to let you know.