Cigar International Customer Service

colinb913 · 01-23-2012, 08:41 PM

I bought into their La Perla Habana deal, 29.99 for a box. I figured why not, and went ahead and picked one up. On arrival I inspected and found two sticks that had cracks in them. I called CI, and they told me to call them and let them know the next time I place a order, and they would replace the two cracked cigars.

Sunday I placed a order for a box of PDR Limitada Robusto, called them, not expecting an answer on Sunday, and they hooked me up with two sticks of the La Perlas, no cost, no "send us a picture BS", or "That is out of our hands." Just honest customer service, very easy to work with, great people. I think I was on the phone with them for a total of four minutes.

CI, you have done it again. Outstanding service!!

01-23-2012, 08:41 PM	#1
colinb913 Workin' at a Cigar Shop Join Date: Feb 2010 First Name: Colin Location: Indiana Posts: 540 Trading: (1)	Cigar International Customer Service I bought into their La Perla Habana deal, 29.99 for a box. I figured why not, and went ahead and picked one up. On arrival I inspected and found two sticks that had cracks in them. I called CI, and they told me to call them and let them know the next time I place a order, and they would replace the two cracked cigars. Sunday I placed a order for a box of PDR Limitada Robusto, called them, not expecting an answer on Sunday, and they hooked me up with two sticks of the La Perlas, no cost, no "send us a picture BS", or "That is out of our hands." Just honest customer service, very easy to work with, great people. I think I was on the phone with them for a total of four minutes. CI, you have done it again. Outstanding service!! __________________ Carpe Diem.