Xikar Rocks!

elderboy02 · 10-25-2010, 08:37 AM

Xikar absolutely rocks when it comes to customer service. I lost one of the foam trays for my Xikar 50-80 ct travel humidor at the Shack HERF this year. I remembered that I lost the tray this weekend when I was loading smokes into it for the Cincinnati/Northern Kentucky HERF.

Yesterday I sent a message to them on their website asking if they sold the replacement trays. This morning, a lady from Xikar said "Just reply with your mailing information and I will have a new foam tray sent out to you at no charge"

Top notch!

E.J. · 10-25-2010, 08:43 AM

Good stuff.... Love stories like this.

TripleF · 10-25-2010, 08:46 AM

I've experienced great customer service with Xikar as well!! A+

WhoDeySchenk · 10-25-2010, 11:21 AM

That's awesome Dan....

Gophernut · 10-25-2010, 12:18 PM

Needed them two different times, and both times they came through with flying colors! Wouldn't hesistate to buy any of their products because of this.

10-25-2010, 12:52 PM

I spotted a new V cutter on twitter that somebody else posted, asked Kurt about it and told him how much I loved the Wolf V cutter (looked like same blade as Wolf with a steel body). Next thing I know Kurt has me emailing the marking guy and I have a new Xikar VX in the mail. By the way the cutter is sweet!

hammondc · 10-25-2010, 02:03 PM

Double Post....

hammondc · 10-25-2010, 02:03 PM

Quote:

Originally Posted by tx_tuff

I spotted a new V cutter on twitter that somebody else posted, asked Kurt about it and told him how much I loved the Wolf V cutter (looked like same blade as Wolf with a steel body). Next thing I know Kurt has me emailing the marking guy and I have a new Xikar VX in the mail. By the way the cutter is sweet!

WANT. Oh holy hell, I want that.

Gophernut · 10-25-2010, 02:11 PM

Quote:

Originally Posted by hammondc

WANT. Oh holy hell, I want that.

I agree! I love a v cut in some of those larger ring gauges.

kelmac07 · 10-25-2010, 03:53 PM

First class!!

10-25-2010, 08:37 AM	#1
elderboy02 Lets Go Buckeyes! Join Date: Oct 2008 First Name: Dan Location: Cincinnati, OH Posts: 12,497 Trading: (133)	Xikar Rocks! Xikar absolutely rocks when it comes to customer service. I lost one of the foam trays for my Xikar 50-80 ct travel humidor at the Shack HERF this year. I remembered that I lost the tray this weekend when I was loading smokes into it for the Cincinnati/Northern Kentucky HERF. Yesterday I sent a message to them on their website asking if they sold the replacement trays. This morning, a lady from Xikar said "Just reply with your mailing information and I will have a new foam tray sent out to you at no charge" Top notch!

10-25-2010, 08:43 AM	#2
E.J. I'm nuts for the place Join Date: Sep 2009 Posts: 3,218 Trading: (21)	Re: Xikar Rocks! Good stuff.... Love stories like this.

10-25-2010, 08:46 AM	#3
TripleF 11/11/11 EPIC IV Join Date: Oct 2008 First Name: Scott Location: Clearwater, FL Posts: 5,626 Trading: (176)	Re: Xikar Rocks! I've experienced great customer service with Xikar as well!! A+ __________________ Cool Cigar Shirts, Stickers & More

10-25-2010, 11:21 AM	#4
WhoDeySchenk Adjusting to the Life Join Date: Jan 2009 First Name: Steve Location: Mason, Ohio Posts: 268 Trading: (2)	Re: Xikar Rocks! That's awesome Dan.... __________________

10-25-2010, 12:18 PM	#5
Gophernut Have My Own Room Join Date: Oct 2008 First Name: Steve Location: Hudson, WI Posts: 1,661 Trading: (15)	Re: Xikar Rocks! Needed them two different times, and both times they came through with flying colors! Wouldn't hesistate to buy any of their products because of this. __________________ "My reading of history convinces me that most bad government results from too much government." Thomas Jefferson

10-25-2010, 12:52 PM	#6
tx_tuff Guest Posts: n/a	Re: Xikar Rocks! I spotted a new V cutter on twitter that somebody else posted, asked Kurt about it and told him how much I loved the Wolf V cutter (looked like same blade as Wolf with a steel body). Next thing I know Kurt has me emailing the marking guy and I have a new Xikar VX in the mail. By the way the cutter is sweet!

10-25-2010, 02:03 PM	#7
hammondc Moar Padrons! Join Date: Aug 2010 First Name: Chip Location: Senoia, GA Posts: 2,625 Trading: (17)	Re: Xikar Rocks! Double Post....

10-25-2010, 03:53 PM	#10
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Xikar Rocks! First class!! __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"