Gotta love Xikar

bigswol2 · 03-05-2010, 05:19 PM

The warranty on the lighters rocks. I just went to a local shop with my broken Executive and the shop let me trade it in on a Element. Add 29 dollars even and I just left with this new dual flamed beauty. Thanks Xikar!

Subvet642 · 03-06-2010, 06:02 AM

Quote:

Originally Posted by bigswol2

The warranty on the lighters rocks. I just went to a local shop with my broken Executive and the shop let me trade it in on a Element. Add 29 dollars even and I just left with this new dual flamed beauty. Thanks Xikar!

I have an Element and I love it! Did you sent for the free leather pouch?

Mugen910 · 03-06-2010, 07:00 AM

I believe palio does the same. It is a great convenience.
Posted via Mobile Device

G G · 03-06-2010, 07:03 AM

Nice

CasaDooley · 03-06-2010, 09:22 AM

Xikar is good people!

eber · 03-06-2010, 11:40 AM

I am getting ready to send all my Xikar products (multi-tool, 2 Xi cutters and a plunge lighter) mainly to just have the cutters sharpened and the lighter fixed. I expect a smooth experience as always.

Goldie · 03-06-2010, 12:00 PM

I just sent both of my Xikar hygro's along with my Xi Zebrawood cutter. The hygro's have been very disappointing. the first one crapped out in just a few months, and the other one today fell out of my vino and onto a carpeted floor, and quit working.

Hopefully I will have a smooth transaction though.

captain53 · 03-06-2010, 12:05 PM

Xikar has a great warranty program and honors it very well BUT unfortunately you have to use the warranty all too much. Their products look good and feel good but often don't work worth a crap and don't hold up from my experiences. A lot of posts here on how great they honored the warranty but not many on not needing to use the warranty.

rhmalone · 03-06-2010, 12:09 PM

Quote:

Originally Posted by CasaDooley

Xikar is good people!

Knock on wood, but I've yet to have a problem with my Xikar lighter and even if I do, I know I'll be taken care of.

My only Xikar complaint is the small fuel tank on the lighter.

03-06-2010, 12:36 PM

I love my Xikar cutter, lighter and cigar case. and I know they'll take care of me if they fail.

MikeyC · 03-06-2010, 02:47 PM

Quote:

Originally Posted by rhmalone

Knock on wood, but I've yet to have a problem with my Xikar lighter and even if I do, I know I'll be taken care of.

My only Xikar complaint is the small fuel tank on the lighter.

I've been using a Xikar lighter for a few years and it's been rock solid for me. The fuel tank is a bit small but that's my only complaint. I just bought my second Xikar lighter and it's been great too!

03-09-2010, 03:07 AM

Quote:

Originally Posted by captain53

Xikar has a great warranty program and honors it very well BUT unfortunately you have to use the warranty all too much. Their products look good and feel good but often don't work worth a crap and don't hold up from my experiences. A lot of posts here on how great they honored the warranty but not many on not needing to use the warranty.

General rule of thumb: People who are generally satisfied don't speak up as much as those who are unsatisfied.

I have two Xikar Xi2 cutters and a 008 punch and a Wolf punch. I haven't used the warranty once on any of the products. Of course I do expect to use it at some point for sharpening.

DPD6030 · 03-09-2010, 06:13 AM

Quote:

Originally Posted by sodomanaz

General rule of thumb: People who are generally satisfied don't speak up as much as those who are unsatisfied.

I have two Xikar Xi2 cutters and a 008 punch and a Wolf punch. I haven't used the warranty once on any of the products. Of course I do expect to use it at some point for sharpening.

, how else would I get my punch and/or cutter sharpened. That's the only reason I've used the warranty and it was great. Not only did they not sharpen what I sent in but they gave me a brand new cutter and punch! Top notch

03-09-2010, 06:23 AM

My new Xi2 has been cutting strangely (leaving a portion in the middle cut higher then the rest)... May be giving them a call..

Coz77 · 03-09-2010, 06:24 AM

5+ Years and still working great!....love my Xikar set. However... Summer is just around the corner and my cigar consumption is about to go way up. Might as well send them in for a free tune up

bigswol2 · 03-10-2010, 03:29 PM

Good to hear I'm not the only one happy with their customer service!

03-05-2010, 05:19 PM	#1
bigswol2 Feeling at Home Join Date: Oct 2008 Location: Raleigh, NC Posts: 534 Trading: (7)	Gotta love Xikar The warranty on the lighters rocks. I just went to a local shop with my broken Executive and the shop let me trade it in on a Element. Add 29 dollars even and I just left with this new dual flamed beauty. Thanks Xikar!

03-06-2010, 07:00 AM	#3
Mugen910 I <3 Huy Join Date: Oct 2008 First Name: Location Location: First Name Posts: 8,387 Trading: (106)	Re: Gotta love Xikar I believe palio does the same. It is a great convenience. Posted via Mobile Device

03-06-2010, 07:03 AM	#4
G G BR549 Join Date: Oct 2008 First Name: Greg Location: Taylor, FL. Posts: 12,701 Trading: (10)	Re: Gotta love Xikar Nice

03-06-2010, 09:22 AM	#5
CasaDooley Herf Crew of 2 Join Date: Oct 2008 First Name: Kevin Location: The birthplace of Fathers Day Posts: 2,465 Trading: (41)	Re: Gotta love Xikar Xikar is good people! __________________ *Founding member of the Lilac City Dedicated Herfers*

03-06-2010, 11:40 AM	#6
eber Have My Own Room Join Date: Jan 2009 First Name: Erik Posts: 1,229 Trading: (7)	Re: Gotta love Xikar I am getting ready to send all my Xikar products (multi-tool, 2 Xi cutters and a plunge lighter) mainly to just have the cutters sharpened and the lighter fixed. I expect a smooth experience as always.

03-06-2010, 12:00 PM	#7
Goldie Bring the pain! Join Date: Jan 2010 First Name: Drew Location: Ohio Posts: 808 Trading: (13)	Re: Gotta love Xikar I just sent both of my Xikar hygro's along with my Xi Zebrawood cutter. The hygro's have been very disappointing. the first one crapped out in just a few months, and the other one today fell out of my vino and onto a carpeted floor, and quit working. Hopefully I will have a smooth transaction though. __________________ Come in here dear boy, have a cigar, you're gonna go far - Pink Floyd I like my draw, like I like my women, a little loose - Goldie

03-06-2010, 12:05 PM	#8
captain53 Have My Own Room Join Date: Jul 2009 First Name: Dave Location: Lake of the Ozarks & Austin, TX Posts: 1,333 Trading: (3)	Re: Gotta love Xikar Xikar has a great warranty program and honors it very well BUT unfortunately you have to use the warranty all too much. Their products look good and feel good but often don't work worth a crap and don't hold up from my experiences. A lot of posts here on how great they honored the warranty but not many on not needing to use the warranty.

03-06-2010, 12:36 PM	#10
MTBAlex Guest Posts: n/a	Re: Gotta love Xikar I love my Xikar cutter, lighter and cigar case. and I know they'll take care of me if they fail.

03-09-2010, 06:23 AM	#14
nater Guest Posts: n/a	Re: Gotta love Xikar My new Xi2 has been cutting strangely (leaving a portion in the middle cut higher then the rest)... May be giving them a call..

03-09-2010, 06:24 AM	#15
Coz77 Adjusting to the Life Join Date: Oct 2008 First Name: Mark Location: NY Posts: 307 Trading: (1)	Re: Gotta love Xikar 5+ Years and still working great!....love my Xikar set. However... Summer is just around the corner and my cigar consumption is about to go way up. Might as well send them in for a free tune up

03-10-2010, 03:29 PM	#16
bigswol2 Feeling at Home Join Date: Oct 2008 Location: Raleigh, NC Posts: 534 Trading: (7)	Re: Gotta love Xikar Good to hear I'm not the only one happy with their customer service!