Mad as heck at a retailer - Page 5

kelmac07 · 09-23-2009, 12:35 PM

MCS...you handled this situation quite admirably, Hats off to you brother!! Way to step in and square things away Alex.

SNKBYT · 09-23-2009, 12:38 PM

Quote:

Originally Posted by kelmac07

MCS...you handled this situation quite admirably, Hats off to you brother!! Way to step in and square things away Alex.

Tom fixed it...I just brought it to his attention

Starz26 · 09-23-2009, 02:23 PM

I am glad this issue was resolved, but it seems that there are bigger issues with this vendor. The fact that it has come to this point at all is telling. Especially when it seems to be a trend AND that Tom has been made aware of this before.....

http://www.cigarasylum.com/vb/showpo...1&postcount=10

I hope we see a reversal of this trend as it will take many good future reviews before my business ever goes there.

Alex, your involvement there does ease some fears that if a situation happens again that it can be resolved, it is just stopping it from happening at all that concerns me.

longknocker · 09-23-2009, 03:16 PM

Quote:

Originally Posted by snkbyt

Tom fixed it...I just brought it to his attention

Thanks for helping resolve this, Alex!

SNKBYT · 09-24-2009, 07:38 PM

Quote:

Originally Posted by Starz26

I am glad this issue was resolved, but it seems that there are bigger issues with this vendor. The fact that it has come to this point at all is telling. Especially when it seems to be a trend AND that Tom has been made aware of this before.....

http://www.cigarasylum.com/vb/showpo...1&postcount=10

I hope we see a reversal of this trend as it will take many good future reviews before my business ever goes there.

Alex, your involvement there does ease some fears that if a situation happens again that it can be resolved, it is just stopping it from happening at all that concerns me.

time will tell....its a small company with 4-6 workers....more in the sidelines ready to set up and handle the job when they expand ,,,,third is still in intfancy mode

any futher questions / concrens in the future fell free to PM me

for healp

MajorCaptSilly · 10-09-2009, 01:02 PM

That 5 pack Tom offered up never came. I'm not really surprised and don't want it at this point. I think my original conclusion on this company was correct.

MCS

AlohaStyle · 10-09-2009, 01:42 PM

Quote:

Originally Posted by MajorCaptSilly

That 5 pack Tom offered up never came. I'm not really surprised and don't want it at this point. I think my original conclusion on this company was correct.

MCS

Well I think that company permanently lost any potential customers that frequent this board! Sorry to the guy on this board that works for them... I know what it's like to have to apologize for an incompetent owner!

Sorry you had those issues as I did with my Cain orders too. I had issues with 2 vendors before I finally received my Cains about 3.5 weeks later...

Chris. · 10-09-2009, 05:26 PM

Wow. WTF

Mr Edmundo · 10-09-2009, 05:34 PM

Wow! Unbelievable!
Funny, I recently tried a "Duque" cigar I got in a sampler from a BOTL and rather liked it. Must be a house brand for them, I guess.
Any thoughts of ordering from these guys is now out of the question. There are far too many excellent retailers out there to be bothered with this kind of bs.

MajorCaptSilly · 10-09-2009, 08:58 PM

Quote:

Originally Posted by Mr Edmundo

Wow! Unbelievable!
Funny, I recently tried a "Duque" cigar I got in a sampler from a BOTL and rather liked it. Must be a house brand for them, I guess.
Any thoughts of ordering from these guys is now out of the question. There are far too many excellent retailers out there to be bothered with this kind of bs.

There is also a brand named Duque that is not associated with the retailer. Rather mild and creamy if I remember.

MCS

Mr Edmundo · 10-10-2009, 12:23 PM

Quote:

Originally Posted by MajorCaptSilly

There is also a brand named Duque that is not associated with the retailer. Rather mild and creamy if I remember.

MCS

Thanks. That must have been what I smoked.

AD720 · 10-10-2009, 12:29 PM

When there are retailers that consistently go above and beyond I wouldn't even waste my time with mediocre ones, let alone retailers like this.

Sorry for the bummer Scott but on the bright side you took one for the team and now we all know.

MajorCaptSilly · 10-27-2009, 05:29 AM

A customer service rep from Duque called me yesterday and left a voicemail stating that the robustos I ordered came in and I could call to reorder. So, If I would have waited, they would have had my money for nearly 2 months before shipping. Comical.

MCS

Starscream · 10-27-2009, 05:32 AM

Quote:

Originally Posted by MajorCaptSilly

A customer service rep from Duque called me yesterday and left a voicemail stating that the robustos I ordered came in and I could call to reorder. So, If I would have waited, they would have had my money for nearly 2 months before shipping. Comical.

MCS

That sounds like a great deal, Scott. They could have accrued intrest off of your money in that length of time, but would you have made any intrest off of the cigars?

09-23-2009, 12:35 PM	#81
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Mad as heck at a retailer MCS...you handled this situation quite admirably, Hats off to you brother!! Way to step in and square things away Alex. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

09-23-2009, 02:23 PM	#83
Starz26 Adjusting to the Life Join Date: Aug 2009 First Name: Eric Location: Ohio Posts: 486 Trading: (22)	Re: Mad as heck at a retailer I am glad this issue was resolved, but it seems that there are bigger issues with this vendor. The fact that it has come to this point at all is telling. Especially when it seems to be a trend AND that Tom has been made aware of this before..... http://www.cigarasylum.com/vb/showpo...1&postcount=10 I hope we see a reversal of this trend as it will take many good future reviews before my business ever goes there. Alex, your involvement there does ease some fears that if a situation happens again that it can be resolved, it is just stopping it from happening at all that concerns me.

10-09-2009, 01:02 PM	#86
MajorCaptSilly Sklee Join Date: Oct 2008 First Name: Scott Location: Mishawaka, IN Posts: 2,523 Trading: (30)	Re: Mad as heck at a retailer That 5 pack Tom offered up never came. I'm not really surprised and don't want it at this point. I think my original conclusion on this company was correct. MCS __________________ Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink?

10-09-2009, 05:26 PM	#88
Chris. PSHC! Join Date: Nov 2008 Location: Greenville, SC Posts: 1,842 Trading: (25)	Re: Mad as heck at a retailer Wow. WTF __________________

10-09-2009, 05:34 PM	#89
Mr Edmundo Still Watching My Back Join Date: Nov 2008 Location: Centre of Canada Posts: 199 Trading: (15)	Re: Mad as heck at a retailer Wow! Unbelievable! Funny, I recently tried a "Duque" cigar I got in a sampler from a BOTL and rather liked it. Must be a house brand for them, I guess. Any thoughts of ordering from these guys is now out of the question. There are far too many excellent retailers out there to be bothered with this kind of bs. __________________ Tobacco and alcohol, delicious fathers of abiding friendships and fertile reveries. ~Luis Buñuel

10-10-2009, 12:29 PM	#92
AD720 I'm nuts for the place Join Date: Oct 2008 First Name: Andrew Location: The City of BOTL-erly Love Posts: 2,684 Trading: (73)	Re: Mad as heck at a retailer When there are retailers that consistently go above and beyond I wouldn't even waste my time with mediocre ones, let alone retailers like this. Sorry for the bummer Scott but on the bright side you took one for the team and now we all know. __________________

10-27-2009, 05:29 AM	#93
MajorCaptSilly Sklee Join Date: Oct 2008 First Name: Scott Location: Mishawaka, IN Posts: 2,523 Trading: (30)	Re: Mad as heck at a retailer A customer service rep from Duque called me yesterday and left a voicemail stating that the robustos I ordered came in and I could call to reorder. So, If I would have waited, they would have had my money for nearly 2 months before shipping. Comical. MCS __________________ Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink?