Great customer service by Famous

jesseboston81 · 03-21-2011, 07:45 PM

This story gets kind of long, but I just wanted to share an experience I had with Famous over the last couple days that left me pretty impressed with how classy they are. On Friday Famous sent an e-mail with a link to their new sale items. I clicked on the link right after receiving the e-mail and was scanning through the sale items when I noticed a type of cigar that is usually (in my experience) restricted from online sales. Thinking, "what luck!," I added it to my cart, but when I went to make the purchase it had disappeared. I e-mailed Famous about what had happened and was told they would give me the sale price but that the order had to be placed over the phone. So I called up to make the order, but the gentleman told me that they were selling at the regular price. I explained what happened and told him I had been speaking with So-and-So, and he said, "OK, let me walk down the hall and talk to her." Well, apparently So-and-So was his supervisor, and he came back just two minutes later and said that everything was cleared. Then--shockingly--he asked me how many I wanted! I said, "I don't want to shaft you guys, but could I get two boxes?" He said, "I don't blame you; take advantage of that price!" The whole interaction was very pleasant--they didn't make me feel like I was taking advantage of them; they just admitted their mistake and said they were honoring the prices that anyone happened to have seen. I really didn't expect it to turn out that way, and fully expected them to just say, "sorry, our mistake, but we can't honor that price." But in the end, thanks to a couple class acts at Famous, I'm getting two boxes for $130 shipped when one box is $106 regular price!

kelmac07 · 03-21-2011, 07:49 PM

Cool!!

So...what was the stick?

Ogre · 03-21-2011, 07:54 PM

Sweet deal bro!! I have had good customer service with them as well.

quantim0 · 03-21-2011, 07:58 PM

I had a sampler come from them with one split wrapper and a cracked foot. I called them and they immediately credited my account. They are good people.

Humpdebump · 03-21-2011, 10:42 PM

Always have great service from them

icehog3 · 03-21-2011, 10:45 PM

Always nice to hear about the positive experiences.

BlindedByScience · 03-21-2011, 11:13 PM

Glad it worked out for you. Had them confused with another vendor....Famous is good folks.

Got to admit, my best luck has been with building relationships with the smaller vendors....but these guys aren't bad.

Cigahs · 03-22-2011, 06:58 AM

Glad to know things worked out well...

I know what cigar this was (but will let Jesse decide whether or not to tell you)... We were featuring the brand online in error and got a call from the supplier to remove it. Since we treat our suppliers with the same degree of fairness and respect that we treat our customers, we complied without hesitation. The price was also adjusted to a higher threshold but has been adjusted today to something attractive but not quite "the steal" that Jesse got it for.

Humberto

Skywalker · 03-22-2011, 07:49 AM

Thanks for sharing the positive!!!

Famous is top rate! I purchase from them regularly!!!

Coach Deg · 03-22-2011, 08:02 AM

I like dealing with Famous. Feel even better knowing they stepped up when they should.

maninblack · 03-22-2011, 09:30 AM

Awesome!! Love to hear stories like this.

jesseboston81 · 03-22-2011, 09:07 PM

I just chose not to share the brand because I didn't want some googling passer-by to see it and try and scam Famous without having seen the original sale.

03-22-2011, 09:18 PM

I've bought more NCs from Famous than any other source.

RevSmoke · 03-22-2011, 09:52 PM

Famous has been a great vendor to me. Will concur that their customer service is top notch.

emopunker2004 · 03-22-2011, 09:55 PM

I mostly buy from CI, cigar.com, and famous/cigarmonster

CoreyD · 03-23-2011, 07:35 AM

I never had to contact customer service, never had any issues with the so far, always great purchases without conflict.

Bunker · 03-23-2011, 07:56 AM

Famous has always treated me well.
I once bought a similar "mistake" from them when I caught a early morning look at their sale and saw a box of Cabaiguan 46 Maduro's for $68.

My order processed and then they suddenly were listed as out of stock, but I got the box for the advertised price without any argument (and they were tasty).

03-21-2011, 07:45 PM	#1
jesseboston81 CC Simple PIF Promoter Join Date: Dec 2010 First Name: Jesse Location: Londonderry, NH Posts: 2,231 Trading: (41)	Great customer service by Famous This story gets kind of long, but I just wanted to share an experience I had with Famous over the last couple days that left me pretty impressed with how classy they are. On Friday Famous sent an e-mail with a link to their new sale items. I clicked on the link right after receiving the e-mail and was scanning through the sale items when I noticed a type of cigar that is usually (in my experience) restricted from online sales. Thinking, "what luck!," I added it to my cart, but when I went to make the purchase it had disappeared. I e-mailed Famous about what had happened and was told they would give me the sale price but that the order had to be placed over the phone. So I called up to make the order, but the gentleman told me that they were selling at the regular price. I explained what happened and told him I had been speaking with So-and-So, and he said, "OK, let me walk down the hall and talk to her." Well, apparently So-and-So was his supervisor, and he came back just two minutes later and said that everything was cleared. Then--shockingly--he asked me how many I wanted! I said, "I don't want to shaft you guys, but could I get two boxes?" He said, "I don't blame you; take advantage of that price!" The whole interaction was very pleasant--they didn't make me feel like I was taking advantage of them; they just admitted their mistake and said they were honoring the prices that anyone happened to have seen. I really didn't expect it to turn out that way, and fully expected them to just say, "sorry, our mistake, but we can't honor that price." But in the end, thanks to a couple class acts at Famous, I'm getting two boxes for $130 shipped when one box is $106 regular price! __________________ Come play in the CC Simple PIF!

03-21-2011, 07:49 PM	#2
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Great customer service by Famous Cool!! So...what was the stick? __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!" Last edited by kelmac07; 03-21-2011 at 07:55 PM.

03-21-2011, 07:54 PM	#3
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: Great customer service by Famous Sweet deal bro!! I have had good customer service with them as well. __________________

03-21-2011, 07:58 PM	#4
quantim0 Feeling at Home Join Date: Jan 2010 First Name: Andrew Location: Palm Bay, Fl Posts: 528 Trading: (20)	Re: Great customer service by Famous I had a sampler come from them with one split wrapper and a cracked foot. I called them and they immediately credited my account. They are good people. __________________ All animals are equal, but some are more equal then others. -George Orwell

03-21-2011, 10:42 PM	#5
Humpdebump Adjusting to the Life Join Date: Jan 2011 First Name: Chris Location: Ct Posts: 263 Trading: (1)	Re: Great customer service by Famous Always have great service from them

03-21-2011, 10:45 PM	#6
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 70,561 Trading: (60)	Re: Great customer service by Famous Always nice to hear about the positive experiences. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

03-21-2011, 11:13 PM	#7
BlindedByScience Proud USMC Dad Join Date: Feb 2011 First Name: Tom Location: Vancouver WA Posts: 237 Trading: (0)	Re: Great customer service by Famous Glad it worked out for you. Had them confused with another vendor....Famous is good folks. Got to admit, my best luck has been with building relationships with the smaller vendors....but these guys aren't bad.

03-22-2011, 06:58 AM	#8
Cigahs Famous Warrior Join Date: Nov 2008 First Name: Humberto Location: Bethlehem, PA Posts: 119 Trading: (0)	Re: Great customer service by Famous Glad to know things worked out well... I know what cigar this was (but will let Jesse decide whether or not to tell you)... We were featuring the brand online in error and got a call from the supplier to remove it. Since we treat our suppliers with the same degree of fairness and respect that we treat our customers, we complied without hesitation. The price was also adjusted to a higher threshold but has been adjusted today to something attractive but not quite "the steal" that Jesse got it for. Humberto __________________ Cigars \| Cigar Deals \| Cigar Auctions \| Cigar Reviews \| Amos de Santiago Cigars

03-22-2011, 07:49 AM	#9
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Great customer service by Famous Thanks for sharing the positive!!! Famous is top rate! I purchase from them regularly!!! __________________ Smoke what you like!!!

03-22-2011, 08:02 AM	#10
Coach Deg C O W eieio. Join Date: May 2009 First Name: Mike Location: Hudson, FL Posts: 2,853 Trading: (59)	Re: Great customer service by Famous I like dealing with Famous. Feel even better knowing they stepped up when they should.

03-22-2011, 09:30 AM	#11
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Great customer service by Famous Awesome!! Love to hear stories like this. __________________ Proud member of the GMCGTPWHAFA

03-22-2011, 09:07 PM	#12
jesseboston81 CC Simple PIF Promoter Join Date: Dec 2010 First Name: Jesse Location: Londonderry, NH Posts: 2,231 Trading: (41)	Re: Great customer service by Famous I just chose not to share the brand because I didn't want some googling passer-by to see it and try and scam Famous without having seen the original sale. __________________ Come play in the CC Simple PIF!

03-22-2011, 09:18 PM	#13
BC-Axeman Guest Posts: n/a	Re: Great customer service by Famous I've bought more NCs from Famous than any other source.

03-22-2011, 09:52 PM	#14
RevSmoke Ain't Never Gonna Leave Join Date: Oct 2008 First Name: Todd Location: Northcentral woods of Wisconsin Posts: 6,808 Trading: (51)	Re: Great customer service by Famous Famous has been a great vendor to me. Will concur that their customer service is top notch. __________________ Todd__ "Smoke what you like, and enjoy it!"

03-22-2011, 09:55 PM	#15
emopunker2004 Central Fla rollin Join Date: Jan 2011 First Name: Justin Location: Winter Springs, FL Posts: 6,171 Trading: (46)	Re: Great customer service by Famous I mostly buy from CI, cigar.com, and famous/cigarmonster __________________ Cigar Asylum: Where all are equal, unless you are from CA, then you are more equal.

03-23-2011, 07:35 AM	#16
CoreyD Licking my wounds Join Date: Oct 2010 First Name: Corey Location: NE Wisconsin Posts: 1,468 Trading: (23)	Re: Great customer service by Famous I never had to contact customer service, never had any issues with the so far, always great purchases without conflict. __________________ Serenity - 1. A disposition free from stress or emotion. 2. The absence of mental stress or anxiety

03-23-2011, 07:56 AM	#17
Bunker New hardware installed. Join Date: Sep 2010 First Name: Rick Location: Moonbatachusetts Posts: 950 Trading: (18)	Re: Great customer service by Famous Famous has always treated me well. I once bought a similar "mistake" from them when I caught a early morning look at their sale and saw a box of Cabaiguan 46 Maduro's for $68. My order processed and then they suddenly were listed as out of stock, but I got the box for the advertised price without any argument (and they were tasty). __________________ "Good is good, even if no one is doing it - and wrong is wrong, even if everyone is doing it."