Lowes rant

forgop · 04-09-2011, 09:10 PM

So, Lowes is doing Stubbs 15# bags of charcoal for $4.25/bag, which is half off. After getting some quick research on charcoal for my WSM, it seems that Kingsford isn't in good favor with many because of the chemicals/fillers used compared to an all natural charcoal like the Stubbs.

Anyway, here is their 20 minute pick up guarantee word for word(exclusions not copied because none of them applied):

With our exclusive 20-Minute Pick Up In Store Guarantee*, you can get what you need, when you need it. Always free, and always fast.

Simply place an order on Lowes.com and select "Pick Up In Store - Free" as your shipping option, and your order will be ready at the store in 20 minutes. Guaranteed*.

I place the order this morning and get a confirmation at 10:30 am that my order for 20 bags of charcoal will be ready for pick up in 20 minutes. I arrive at the store at 7:30 pm (yes, 9 full hours later) and present my pick up confirmation and it hadn't even been pulled. They had to find the d-bag to find the 20 bags (as there weren't that many on the floor) and get it down from 4 rows up on the selves still on a pallet. Then they had to go off to the parking lot to find a cart to put it on.

The Lowe's "20 minute guarantee" is only a guarantee that you'll wait another 20+ minutes for them to actually retrieve your order once you arrive and not a minute sooner. Sadly, there's no meat to to hold them to it in their guarantee like it's free or anything.

Dumbasses anyway...
[/rant]

04-09-2011, 09:10 PM	#1
forgop Not a puffer Join Date: Oct 2008 First Name: Duane Location: Indianapolis, IN Posts: 2,869 Trading: (40)	Lowes rant So, Lowes is doing Stubbs 15# bags of charcoal for $4.25/bag, which is half off. After getting some quick research on charcoal for my WSM, it seems that Kingsford isn't in good favor with many because of the chemicals/fillers used compared to an all natural charcoal like the Stubbs. Anyway, here is their 20 minute pick up guarantee word for word(exclusions not copied because none of them applied): With our exclusive 20-Minute Pick Up In Store Guarantee, you can get what you need, when you need it. Always free, and always fast. Simply place an order on Lowes.com and select "Pick Up In Store - Free" as your shipping option, and your order will be ready at the store in 20 minutes. Guaranteed. I place the order this morning and get a confirmation at 10:30 am that my order for 20 bags of charcoal will be ready for pick up in 20 minutes. I arrive at the store at 7:30 pm (yes, 9 full hours later) and present my pick up confirmation and it hadn't even been pulled. They had to find the d-bag to find the 20 bags (as there weren't that many on the floor) and get it down from 4 rows up on the selves still on a pallet. Then they had to go off to the parking lot to find a cart to put it on. The Lowe's "20 minute guarantee" is only a guarantee that you'll wait another 20+ minutes for them to actually retrieve your order once you arrive and not a minute sooner. Sadly, there's no meat to to hold them to it in their guarantee like it's free or anything. Dumbasses anyway... [/rant]