Technical (internet) help PLEASE...

mmblz · 10-16-2008, 07:23 PM

Hi all, we have two admins, as well as a handful of users, who cannot access the site. The connection times out. Doing a traceroute (whether to our domain name, or directly to ip address) gets stuck at a
certain address.
In cases where everything is working, the traceroute shows that the address where other people gets stuck is the one hop right before our server.
68Trishield and floydp both started off being able to get to the site but then suddenly could not, and have been stuck not being able to for over 24 hours.
I briefly got stuck out for about an hour, but then it started working again.
On a different computer I can get remote to (in NH), it was not working. Then 12 hours or so later it was. I did a ping and everything was fine. Then I tried a traceroute and it started to time out. Then I tried to ping again and it failed. This was all to IP, so DNS is not an issue...
Very very strange. If anyone has any ideas, please post or PM me...

Neuromancer · 10-16-2008, 07:34 PM

Where, physically, is the host server?

markem · 10-16-2008, 07:42 PM

Quote:

Originally Posted by Neuromancer

Where, physically, is the host server?

Just east of LA

smitdavi · 10-16-2008, 07:47 PM

If it makes a difference I'm with AT&T U-Verse and using a 2wire

Neuromancer · 10-16-2008, 07:47 PM

Quote:

Originally Posted by vstrommark

Just east of LA

Well, LA area should provide plenty of coverage connection-wise...any idea who, what, or where the hop right before the CA server is? And what ISP's are you guys using, that are having trouble?

smitdavi · 10-16-2008, 07:55 PM

Quote:

Originally Posted by Neuromancer

Well, LA area should provide plenty of coverage connection-wise...any idea who, what, or where the hop right before the CA server is? And what ISP's are you guys using, that are having trouble?

I'm having the trouble....pm me if you guys want the blocked IP#

markem · 10-16-2008, 08:03 PM

Quote:

Originally Posted by Neuromancer

Well, LA area should provide plenty of coverage connection-wise...any idea who, what, or where the hop right before the CA server is? And what ISP's are you guys using, that are having trouble?

I've asked for copies of the traceroutes. It could be a failed/failing router, lack of convergence for paths (OSPF/BGP or something else - MPLS tagging label corruption) or something else. No real idea until I see some results.

smitdavi · 10-16-2008, 08:15 PM

Quote:

Originally Posted by vstrommark

I've asked for copies of the traceroutes. It could be a failed/failing router, lack of convergence for paths (OSPF/BGP or something else - MPLS tagging label corruption) or something else. No real idea until I see some results.

I didn't understand a word you said lol. Good luck though

10-16-2008, 07:23 PM	#1
mmblz .090909... Join Date: Oct 2008 Location: NH Posts: 4,031 Trading: (3)	Technical (internet) help PLEASE... Hi all, we have two admins, as well as a handful of users, who cannot access the site. The connection times out. Doing a traceroute (whether to our domain name, or directly to ip address) gets stuck at a certain address. In cases where everything is working, the traceroute shows that the address where other people gets stuck is the one hop right before our server. 68Trishield and floydp both started off being able to get to the site but then suddenly could not, and have been stuck not being able to for over 24 hours. I briefly got stuck out for about an hour, but then it started working again. On a different computer I can get remote to (in NH), it was not working. Then 12 hours or so later it was. I did a ping and everything was fine. Then I tried a traceroute and it started to time out. Then I tried to ping again and it failed. This was all to IP, so DNS is not an issue... Very very strange. If anyone has any ideas, please post or PM me... __________________ herf wear

10-16-2008, 07:34 PM	#2
Neuromancer Will work for Boli GM's Join Date: Oct 2008 First Name: Marc Location: Lost in translation...near Newnan, GA Posts: 1,417 Trading: (23)	Re: Technical (internet) help PLEASE... Where, physically, is the host server? __________________ "...pipe smoking is properly an intellectual exercise." ~ Christopher Morley, 1916

10-16-2008, 07:47 PM	#4
smitdavi Ambassador of Quan Join Date: Oct 2008 First Name: David Location: Bloomington, IN Posts: 1,434 Trading: (9)	Re: Technical (internet) help PLEASE... If it makes a difference I'm with AT&T U-Verse and using a 2wire