CAO Excellence

csbrewfisher · 05-15-2009, 08:14 AM

CAO cigars have their devotees and detractors, just like any brand. Say what you will about their product, they are a world-class company when it comes to customer relations. This has been demonstrated to me in the past, and it was again this past week.

I like lanyards...I have to wear a badge at work. It occurred to me that I didn't have any cigar related lanyards. I went to several of the major manufacturer's websites, and made requests, offering to pay for shipping or whatever. I received negative or no response from everybody except CAO.

I was contacted almost immediately by Jon Huber, the Director of Lifestyle and Marketing, and told that a package was going out that day, and he wasn't asking for shipping costs or anything either.

To my surprise a Fed-x delivery arrived two days later containing not only a lanyard, but also a handsome CAO/Nashville baseball cap.

Like I said, world-class. Thanks CAO for excellent cigars, and excellent customer service that goes beyond the norm.

68TriShield · 05-15-2009, 08:17 AM

I have seen them be very responsive to customer inquiry and problems

rizzle · 05-15-2009, 09:25 AM

Gotta appreciate good customer relations.

JE3146 · 05-15-2009, 10:14 AM

Very cool

kudos to them.
Posted via Mobile Device

lightning9191 · 05-15-2009, 10:48 AM

Nice gesture on their part.

05-15-2009, 10:50 AM

Thats what it's all about. They have the right people working for them

05-15-2009, 11:34 AM

Their CSR on Twitter is pretty rad too. Haven't come across a CAO I didn't like.

Though I refuse to try the Flavours

csbrewfisher · 05-15-2009, 03:18 PM

Quote:

Originally Posted by sodomanaz

Though I refuse to try the Flavours

I was shoved down the slope when somebody handed me an Earth Nectar. To an uneducated palate it had a nice aroma and a nice mild flavor. It didn't take long to ratchet up to full-body, full-flavor, but Earth Nectars will always have a fond place in my memory.

05-15-2009, 03:34 PM

I like Jon from the actions I've seen him take and the stories I've heard about him. That being said the local rep is a dick. He nearly ran me over once and what I've heard him say about some of his customers makes me think that he leads a rather miserable life.

05-15-2009, 08:14 AM	#1
csbrewfisher Welcome to my nightmare Join Date: Oct 2008 First Name: Jerry Location: Colorado Springs Posts: 676 Trading: (10)	CAO Excellence CAO cigars have their devotees and detractors, just like any brand. Say what you will about their product, they are a world-class company when it comes to customer relations. This has been demonstrated to me in the past, and it was again this past week. I like lanyards...I have to wear a badge at work. It occurred to me that I didn't have any cigar related lanyards. I went to several of the major manufacturer's websites, and made requests, offering to pay for shipping or whatever. I received negative or no response from everybody except CAO. I was contacted almost immediately by Jon Huber, the Director of Lifestyle and Marketing, and told that a package was going out that day, and he wasn't asking for shipping costs or anything either. To my surprise a Fed-x delivery arrived two days later containing not only a lanyard, but also a handsome CAO/Nashville baseball cap. Like I said, world-class. Thanks CAO for excellent cigars, and excellent customer service that goes beyond the norm.

05-15-2009, 08:17 AM	#2
68TriShield Got Torque? Join Date: Oct 2008 First Name: Dave Location: Maryland Posts: 7,184 Trading: (40)	Re: CAO Excellence I have seen them be very responsive to customer inquiry and problems

05-15-2009, 09:25 AM	#3
rizzle Order Restored Join Date: Oct 2008 Location: st pete, fl Posts: 2,679 Trading: (23)	Re: CAO Excellence Gotta appreciate good customer relations.

05-15-2009, 10:14 AM	#4
JE3146 Jordan #2 Join Date: Oct 2008 First Name: Jordan Location: Tigard, OR Posts: 2,115 Trading: (26)	Re: CAO Excellence Very cool kudos to them. Posted via Mobile Device

05-15-2009, 10:48 AM	#5
lightning9191 I think I'm normal... Join Date: Oct 2008 First Name: Kevin Posts: 1,007 Trading: (8)	Re: CAO Excellence Nice gesture on their part. __________________ I eat gummy bears by tearing them limb from limb and eating their heads last.

05-15-2009, 10:50 AM	#6
ChicagoWhiteSox Guest Posts: n/a	Re: CAO Excellence Thats what it's all about. They have the right people working for them

05-15-2009, 11:34 AM	#7
sodomanaz Guest Posts: n/a	Re: CAO Excellence Their CSR on Twitter is pretty rad too. Haven't come across a CAO I didn't like. Though I refuse to try the Flavours

05-15-2009, 03:34 PM	#9
MithShrike Guest Posts: n/a	Re: CAO Excellence I like Jon from the actions I've seen him take and the stories I've heard about him. That being said the local rep is a dick. He nearly ran me over once and what I've heard him say about some of his customers makes me think that he leads a rather miserable life.

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