CigarBid

dave · 03-08-2017, 09:53 AM

They attempted a major IT upgrade that went south quickly. This was immensely exasperated by the fact that a good percentage of their customer service staff was out at the time.

IMO, cbid has been successful because of their customer service and despite their inventory validity, packing, shipping, etc. When things go wrong and they don't have their CS staff to buffer...well, there's nothing much positive that can result.

I've been in the supply and warehousing business for a very long time and I know how difficult it will be for them to recover since they didn't seem to pause or even limit new orders. They handled this poorly every which way and they deserve to lose your business...but they will no doubt recover and be thriving within a couple months.

03-08-2017, 09:53 AM	#26
dave Have My Own Room Join Date: May 2011 First Name: Dave Location: Northern VA Posts: 1,180 Trading: (15)	Re: CigarBid They attempted a major IT upgrade that went south quickly. This was immensely exasperated by the fact that a good percentage of their customer service staff was out at the time. IMO, cbid has been successful because of their customer service and despite their inventory validity, packing, shipping, etc. When things go wrong and they don't have their CS staff to buffer...well, there's nothing much positive that can result. I've been in the supply and warehousing business for a very long time and I know how difficult it will be for them to recover since they didn't seem to pause or even limit new orders. They handled this poorly every which way and they deserve to lose your business...but they will no doubt recover and be thriving within a couple months. __________________ I would rather be exposed to the inconveniences attending too much liberty than to those attending too small a degree of it. Thomas Jefferson