Cigar Asylum Cigar Forum  

Go Back   Cigar Asylum Cigar Forum > Non Cigar Specialty Forums > Misc > General Discussion

Reply
 
Thread Tools Display Modes
Old 01-06-2016, 02:31 PM   #1
JohnnyFlake
Just an old Wiseguy!
 
JohnnyFlake's Avatar
 
Join Date: Oct 2008
First Name: John
Location: Henderson, Nevada
Posts: 534
Trading: (18)
HUpmann Army
JohnnyFlake has a spectacular aura aboutJohnnyFlake has a spectacular aura about
Default Is Small Batch Cigars really one of the Best?

You Bet They Are!!!

Last week (Friday) I ordered a 10 pack of Viva Republica Advanced Warefare Corona. Monday of this week, I received the package. Now that's fast! However, there was a problem, as they accidentally sent me the wrong sticks. they sent the standard Warfare Corona, not the Advanced Warfare Corona. Hey, no big deal, it happens. I sent them and email and with in about 15 minutes I get a phone call from them.

Of course, they apologized and said that they would send the correct cigars out asap! Great! I said that I would put the wrong ones in the mail, back to them the next day. Well, that didn't work for them. Instead, they asked me to keep them and enjoy them, as it was they're error.

WOW! it just does not get any better than that!!!
BTW, I got the next box today (Wednesday).
__________________
A real man only needs Seven things in his life, Cigars, Women, Guns, Whiskey, Beer, Beans & Bacon!
JohnnyFlake is offline   Reply With Quote
Old 01-06-2016, 02:40 PM   #2
Ogre
****CENSORED****
 
Ogre's Avatar
7
 
Join Date: Apr 2010
First Name: Larry
Location: Central Florida
Posts: 12,068
Trading: (46)
Montecristo
Ogre has a brilliant futureOgre has a brilliant futureOgre has a brilliant futureOgre has a brilliant futureOgre has a brilliant futureOgre has a brilliant futureOgre has a brilliant futureOgre has a brilliant futureOgre has a brilliant futureOgre has a brilliant futureOgre has a brilliant future
Default Re: Is Small Batch Cigars really one of the Best?

Customer service like that is rare.
__________________
Ogre is offline   Reply With Quote
Old 01-06-2016, 03:58 PM   #3
mahtofire14
Chillin in the Aging Room
 
mahtofire14's Avatar
 
Join Date: Oct 2012
First Name: Pete
Location: St. Paul, MN
Posts: 1,588
Trading: (16)
Bolivar
mahtofire14 is a jewel in the roughmahtofire14 is a jewel in the roughmahtofire14 is a jewel in the rough
Default Re: Is Small Batch Cigars really one of the Best?

Wow. That's great to hear. Love some of their products.
__________________
Saving basements in the Land of 10,000 Lakes.
mahtofire14 is offline   Reply With Quote
Old 01-06-2016, 04:37 PM   #4
E.J.
I'm nuts for the place
 
E.J.'s Avatar
 
Join Date: Sep 2009
Posts: 3,218
Trading: (21)
E.J. is a jewel in the roughE.J. is a jewel in the roughE.J. is a jewel in the rough
Default Re: Is Small Batch Cigars really one of the Best?

Good on SB and good on you for forwarding the positive experience. Too often, we only focus on the negative.

I have had nothing but positive experiences with them as well.
E.J. is offline   Reply With Quote
Old 01-06-2016, 04:51 PM   #5
Remo
C.I.A
 
Remo's Avatar
6
 
Join Date: Feb 2011
First Name: Mike
Location: Palm Harbor, Florida
Posts: 12,597
Trading: (122)
Partagas
Remo has a brilliant futureRemo has a brilliant futureRemo has a brilliant futureRemo has a brilliant futureRemo has a brilliant futureRemo has a brilliant futureRemo has a brilliant futureRemo has a brilliant futureRemo has a brilliant futureRemo has a brilliant futureRemo has a brilliant future
Default Re: Is Small Batch Cigars really one of the Best?

Very nice!! I know they are a favorite around these parts and it looks like that will continue
__________________
Remo is offline   Reply With Quote
Old 01-06-2016, 05:20 PM   #6
MarkinAZ
Formerly MarkinOR
 
MarkinAZ's Avatar
10
 
Join Date: Oct 2008
First Name: Mark
Location: Sun City West, AZ
Posts: 6,220
Trading: (40)
Navy (Served With Honor)
MarkinAZ is a splendid one to beholdMarkinAZ is a splendid one to beholdMarkinAZ is a splendid one to beholdMarkinAZ is a splendid one to beholdMarkinAZ is a splendid one to beholdMarkinAZ is a splendid one to beholdMarkinAZ is a splendid one to behold
Default Re: Is Small Batch Cigars really one of the Best?

Quote:
Originally Posted by JohnnyFlake View Post
You Bet They Are!!!

WOW! it just does not get any better than that!!!
BTW, I got the next box today (Wednesday).
John, I work in Cerritos (not too far from SBC). This is the mail order arm for Maximar Cigars (retail B&M). It like a humongous candy shop

Exactly next door to SBC is the USPS office. They box your order and walk it next door (about 40 feet). BFD huh?

Good people in-person and great customer service to boot
__________________
"Don't worry, God will work out His plan for your life..." Psalm 138 8
MarkinAZ is offline   Reply With Quote
Old 01-06-2016, 05:35 PM   #7
shark
Cigar Smokin' Patriot
 
shark's Avatar
 
Join Date: Sep 2009
First Name: Ron
Location: Michigan
Posts: 3,422
Trading: (0)
Bolivar Army (Served With Honor)
shark is a glorious beacon of lightshark is a glorious beacon of lightshark is a glorious beacon of lightshark is a glorious beacon of lightshark is a glorious beacon of lightshark is a glorious beacon of light
Default Re: Is Small Batch Cigars really one of the Best?

__________________
Emancipate yourselves from mental slavery
None but ourselves can free our minds
shark is offline   Reply With Quote
Old 01-06-2016, 06:07 PM   #8
longknocker
Postwhore
 
longknocker's Avatar
15
 
Join Date: Oct 2008
First Name: Greg
Location: Mobile, Alabama
Posts: 11,107
Trading: (82)
Cohiba
longknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant futurelongknocker has a brilliant future
Default Re: Is Small Batch Cigars really one of the Best?

I Have Dealt With Them Many Times & Have Always Been Pleased!
longknocker is offline   Reply With Quote
Old 01-06-2016, 07:27 PM   #9
Brlesq
Carpe cigar!
 
Brlesq's Avatar
 
Join Date: May 2012
First Name: Bruce
Location: Upstate NY
Posts: 1,014
Trading: (17)
Montecristo
Brlesq will become famous soon enough
Default Re: Is Small Batch Cigars really one of the Best?

Have been ordering from them for 2 years. One of my favorites! Top notch.
__________________
Hey! How come "Habana" is written on here with a Sharpie ?!?
Brlesq is offline   Reply With Quote
Old 01-06-2016, 07:56 PM   #10
afranco
Feeling at Home
 
afranco's Avatar
 
Join Date: Oct 2014
First Name: alfredo
Location: corpus christi tx
Posts: 645
Trading: (3)
afranco is on a distinguished road
Default Re: Is Small Batch Cigars really one of the Best?

My favorite place to order !!
afranco is offline   Reply With Quote
Old 01-07-2016, 06:57 AM   #11
irratebass
EMPEROR TOMPKINS
 
irratebass's Avatar
1
 
Join Date: Aug 2011
First Name: Mickey
Location: Mooresville, Indiana
Posts: 8,313
Trading: (48)
ERdM
irratebass is a splendid one to beholdirratebass is a splendid one to beholdirratebass is a splendid one to beholdirratebass is a splendid one to beholdirratebass is a splendid one to beholdirratebass is a splendid one to behold
Default Re: Is Small Batch Cigars really one of the Best?

SMC are a great company, love that kind of customer service, and thanks for sharing.
__________________
http://a.deviantart.net/avatars/t/o/totoka.gif
irratebass is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -6. The time now is 01:28 PM.


Powered by vBulletin® Version 3.7.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
All content is copyrighted jointly by Cigar Asylum and the content provider.