Cigar Asylum Cigar Forum  

Go Back   Cigar Asylum Cigar Forum > Cigar Forums > Accessory Discussion / Reviews

Reply
 
Thread Tools Display Modes
Old 08-07-2013, 10:03 PM   #21
Robulous78
Temporarily Banned
 
Join Date: Aug 2012
First Name: Rob
Location: Sylva, NC
Posts: 2,100
Trading: (23)
Punch
Robulous78 has a spectacular aura aboutRobulous78 has a spectacular aura about
Default Re: Anyone had problems with their Palio cutter?

I sent an Email the last night and within 6 hours, right at the start of yesterday, I had an answer, written from an actual human being telling me where to ship it.

Thats for customer service as far as I am concerned... Now I just need to buy a Palio Lighter...
Robulous78 is offline   Reply With Quote
Old 08-10-2013, 06:30 PM   #22
GTCanuk
Still Watching My Back
 
GTCanuk's Avatar
 
Join Date: Nov 2008
First Name: Paul (AKA Darrel)
Location: Windsor. ON
Posts: 248
Trading: (0)
Bolivar
GTCanuk is on a distinguished road
Default Re: Anyone had problems with their Palio cutter?

Quote:
Originally Posted by shopkins82 View Post
I wish Xikar would extend this in-store exchange policy to its authorized retailers...

I have done this when my Xikar lighter quit!
GTCanuk is offline   Reply With Quote
Old 08-11-2013, 12:52 AM   #23
xerais
Just in from the Storm
 
xerais's Avatar
 
Join Date: May 2013
First Name: Matt
Location: Pittsburgh, PA
Posts: 31
Trading: (0)
xerais is on a distinguished road
Default Re: Anyone had problems with their Palio cutter?

I got an email from Marc telling me Jungle Jim's had been informed about the warranty and that I could go back to get it swapped out. He even went as far to give me info on where to send it if I didn't feel like going back.

Amazing customer support!
xerais is offline   Reply With Quote
Old 12-09-2013, 09:57 AM   #24
Smoqman
Gimme de Liga!
 
Smoqman's Avatar
 
Join Date: Nov 2013
First Name: Joel
Location: Minne-snowy
Posts: 132
Trading: (1)
Smoqman is on a distinguished road
Default Re: Anyone had problems with their Palio cutter?

I emailed Palio about an issue I'm having with a recently purchased cutter and have had no reply so far.
I'm finally going back to the B&M I purchased it from today.... (haven't been able to get there for a while because it is somewhat far from me.
I'm certain the guys at Palio are swamped with things (especially since it is the holidays)…and I understand this completely.
__________________
Joel
CRA Member # 99977267
Smoqman is offline   Reply With Quote
Old 12-09-2013, 12:30 PM   #25
mahtofire14
Chillin in the Aging Room
 
mahtofire14's Avatar
 
Join Date: Oct 2012
First Name: Pete
Location: St. Paul, MN
Posts: 1,540
Trading: (16)
Bolivar
mahtofire14 has a spectacular aura aboutmahtofire14 has a spectacular aura aboutmahtofire14 has a spectacular aura about
Default Re: Anyone had problems with their Palio cutter?

I've never had a problem with mine in 4 years. However from word of mouth, I've heard if you do have an issue, their customer service is some of the best.
__________________
Saving basements in the Land of 10,000 Lakes.
mahtofire14 is offline   Reply With Quote
Old 12-09-2013, 04:53 PM   #26
icehog3
Admiral Douchebag
 
icehog3's Avatar
13
 
Join Date: Oct 2008
First Name: Tom
Location: Kindergarten Cop
Posts: 58,033
Trading: (59)
RA
icehog3 has disabled reputation
Default Re: Anyone had problems with their Palio cutter?

Quote:
Originally Posted by mahtofire14 View Post
I've never had a problem with mine in 4 years. However from word of mouth, I've heard if you do have an issue, their customer service is some of the best.
You can always PM the owner, OpusEX (Marc) here at CA.
__________________


Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank and Týr.
icehog3 is offline   Reply With Quote
Old 12-10-2013, 12:07 AM   #27
Smoqman
Gimme de Liga!
 
Smoqman's Avatar
 
Join Date: Nov 2013
First Name: Joel
Location: Minne-snowy
Posts: 132
Trading: (1)
Smoqman is on a distinguished road
Default Re: Anyone had problems with their Palio cutter?

Thanks guys. I'll do that since they haven't responded to the email I sent from their website last week.

Peace
__________________
Joel
CRA Member # 99977267
Smoqman is offline   Reply With Quote
Old 12-13-2013, 04:57 PM   #28
sikk50
Just Bored Really...
 
sikk50's Avatar
1
 
Join Date: Oct 2008
First Name: Andrew
Location: The Jefferson State
Posts: 2,078
Trading: (13)
LGC
sikk50 is just really nicesikk50 is just really nicesikk50 is just really nicesikk50 is just really nicesikk50 is just really nice
Default Re: Anyone had problems with their Palio cutter?

My palio has been coming apart too. I love it so much, and it's one of the CAO ones, so I don't want to replace it. I know those aren't around anymore and I don't know what they would replace it with. Additionally I don't have a palio carrying shop anywhere near me anymore.

Coming apart every so often is a small price to pay to have a palio that you don't see very often.
__________________
"Not a Headache in a Hogshead"
sikk50 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -6. The time now is 02:51 PM.


Powered by vBulletin® Version 3.7.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
All content is copyrighted jointly by Cigar Asylum and the content provider.