Xikar Stands Behind Their Word

02-22-2009, 01:48 PM

I sent out my dullish Xi1 cutter on 2-10-2009.

On 2-19-2009 I received a brand new one in the box.

Tell me another company who takes care of their customers like that.

dunng · 02-22-2009, 02:04 PM

Very nice! Another option is to also return it to an authorized shop...

Smokin Gator · 02-22-2009, 02:14 PM

I dropped mine a few months ago and the spring popped out. I called them and asked if they could walk me through putting it back together. They told me not to bother... just send it in. I did and it came back quickly and REALLY sharp.

I would agree that their customer service is top notch!!

GarlicBreath · 02-22-2009, 02:18 PM

I returned one of their punch cutters that retract into the housing, it wouldn't work correctly.
So now I'm waiting for its return. I miss it

Posted via Mobile Device

02-22-2009, 02:37 PM

I have 3 of there cutters and two different size punches.. one of the punches got dull and two of the cutters also.. brought them back to where I bought them told them they were dull, didnt ask one question. Just said pick another out or there next shipment would be a week away.. great service..

Palio does that too by the way..

Mugen910 · 02-22-2009, 03:14 PM

Quote:

Originally Posted by havana_lover

Palio does that too by the way..

SeanGAR · 02-22-2009, 04:31 PM

If the one I send in has sentimental value I'd be pissed if they send a different one instead of sharpening the blades.

pnoon · 02-22-2009, 04:34 PM

Quote:

Originally Posted by dillio

Tell me another company who takes care of their customers like that.

Palio.

Walk into any Palio retailer and you don't have to wait. They will replace it on the spot.

02-24-2009, 06:08 PM

I had a Xikar 007 punch that I put on my keychain. It would open on it's own and ended up ruining the blade. i sent it back for "sharpening" and they sent me a brand new one that stays closed. Great customer service. Palio also took care of me when I needed it sharpened.

02-24-2009, 06:17 PM

I own 2 Palios and I've purchased 3 Xikars. I'll never buy any other brand of cutter than Palio or Xikar because of how they both stand by their warranties

02-24-2009, 07:49 PM

I agree. Xikar is a stand-up company. I have 008 punch, Xi3, Xi1 etc. I bought a pair of their Xi MTX multi tool scissors. It didn't have the little key ring (no big deal), but I let them know they sent me the key ring along with their Xikar Defiance cigar all for free.

cle_smoker · 02-25-2009, 10:05 PM

I have to send mine in soon as it has gotten quite dull and sticks when I try to open it. I used a cheap single blade cutter tonight as I left my Xikar upstairs and I nearly ruined the cigar trying cut it.

cle_smoker

ucla695 · 02-26-2009, 06:57 AM

That's what I call customer service. Looks like I'll stick to Xikar and Palio.

BroncoHorvath · 02-26-2009, 07:06 AM

I own three Xikar cutters and love them, but I also love my Palio.

BTW, Xikar lighters are also very nice and reliable, not like the bunch of
Colibri's I have.

rrplasencia · 02-26-2009, 07:52 AM

sent mine back once. it came back within ten days with another cutter as a bodygaurd.

02-22-2009, 01:48 PM	#1
dillio Guest Posts: n/a	Xikar Stands Behind Their Word I sent out my dullish Xi1 cutter on 2-10-2009. On 2-19-2009 I received a brand new one in the box. Tell me another company who takes care of their customers like that.

02-22-2009, 02:04 PM	#2
dunng MassHole Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,719 Trading: (59)	Re: Xikar Stands Behind Their Word Very nice! Another option is to also return it to an authorized shop... __________________ MassHole Banter

02-22-2009, 02:14 PM	#3
Smokin Gator Just plain insane! Join Date: Oct 2008 Location: The Swamp Posts: 6,237 Trading: (106)	Re: Xikar Stands Behind Their Word I dropped mine a few months ago and the spring popped out. I called them and asked if they could walk me through putting it back together. They told me not to bother... just send it in. I did and it came back quickly and REALLY sharp. I would agree that their customer service is top notch!! __________________ Check out the Cigar Asylum Newbie Sampler Trade

02-22-2009, 02:18 PM	#4
GarlicBreath is eating fiber Join Date: Oct 2008 First Name: Tony Location: Natrona Heights, PA Posts: 229 Trading: (37)	Re: Xikar Stands Behind Their Word I returned one of their punch cutters that retract into the housing, it wouldn't work correctly. So now I'm waiting for its return. I miss it Posted via Mobile Device

02-22-2009, 02:37 PM	#5
havana_lover Guest Posts: n/a	Re: Xikar Stands Behind Their Word I have 3 of there cutters and two different size punches.. one of the punches got dull and two of the cutters also.. brought them back to where I bought them told them they were dull, didnt ask one question. Just said pick another out or there next shipment would be a week away.. great service.. Palio does that too by the way..

02-22-2009, 04:31 PM	#7
SeanGAR Crotchety Geezer Join Date: Oct 2008 Location: Radford VA Posts: 911 Trading: (3)	Re: Xikar Stands Behind Their Word If the one I send in has sentimental value I'd be pissed if they send a different one instead of sharpening the blades. __________________ How can you have any pudding if you don't eat your meat?

02-24-2009, 06:08 PM	#9
ronhoffman2 Guest Posts: n/a	Re: Xikar Stands Behind Their Word I had a Xikar 007 punch that I put on my keychain. It would open on it's own and ended up ruining the blade. i sent it back for "sharpening" and they sent me a brand new one that stays closed. Great customer service. Palio also took care of me when I needed it sharpened.

02-24-2009, 06:17 PM	#10
BillyCigars Guest Posts: n/a	Re: Xikar Stands Behind Their Word I own 2 Palios and I've purchased 3 Xikars. I'll never buy any other brand of cutter than Palio or Xikar because of how they both stand by their warranties

02-24-2009, 07:49 PM	#11
Waynegro1 Guest Posts: n/a	Re: Xikar Stands Behind Their Word I agree. Xikar is a stand-up company. I have 008 punch, Xi3, Xi1 etc. I bought a pair of their Xi MTX multi tool scissors. It didn't have the little key ring (no big deal), but I let them know they sent me the key ring along with their Xikar Defiance cigar all for free.

02-25-2009, 10:05 PM	#12
cle_smoker Adjusting to the Life Join Date: Feb 2009 First Name: Robert Location: Cleveland, OH Posts: 403 Trading: (1)	Re: Xikar Stands Behind Their Word I have to send mine in soon as it has gotten quite dull and sticks when I try to open it. I used a cheap single blade cutter tonight as I left my Xikar upstairs and I nearly ruined the cigar trying cut it. cle_smoker

02-26-2009, 06:57 AM	#13
ucla695 Neither here, nor there Join Date: Oct 2008 Location: The Pool Posts: 3,696 Trading: (5)	Re: Xikar Stands Behind Their Word That's what I call customer service. Looks like I'll stick to Xikar and Palio.

02-26-2009, 07:06 AM	#14
BroncoHorvath Life is Great ! Join Date: Oct 2008 First Name: Steve Location: on the water.... Posts: 412 Trading: (6)	Re: Xikar Stands Behind Their Word I own three Xikar cutters and love them, but I also love my Palio. BTW, Xikar lighters are also very nice and reliable, not like the bunch of Colibri's I have. __________________ There's nothing like a great cigar and being Canadian

02-26-2009, 07:52 AM	#15
rrplasencia monica lewinsky Join Date: Oct 2008 First Name: Richard Location: Miami Posts: 1,827 Trading: (55)	Re: Xikar Stands Behind Their Word sent mine back once. it came back within ten days with another cutter as a bodygaurd. __________________ "Merica, Back to Back World War Champs." -Cloyd Rivers