Smoke Inn: Great Customer Service Experience

Dukeuni · 06-19-2012, 08:35 AM

I heard about the Fuente Solaris cigars from one of the blogs, and decided to purchase a box. I made the purchase on May 4th, and I believe the cigars were supposed to be shipped out the next week when they came in.

Work was keeping me busy, and it was not until recently that I realized I had not received the box yet. I called Smoke Inn and they realized that while they had charged me for the order (on May 5th I believe, since it was a pre-order), they had not shipped the cigars.

They shipped the cigars the same day I called, with priority mail, and not only did I receive the box of Solaris cigars (and the free t-shirt that was included in the deal), but I also received a free Oliva sampler box, free hat, and a very nice single stick travel humidifier (never seen anything like it before).

I hope my orders get delayed more in the future

mase · 06-19-2012, 08:39 AM

When I made my first order there, the site manager included a personalized note thanking me for the order. Really a nice touch!

Ogre · 06-19-2012, 08:47 AM

I have always had great service from them. Wish they had a store closer to my house.

longknocker · 06-19-2012, 08:49 AM

Good Folks, Great Customer Service!

EricF · 06-19-2012, 08:58 AM

Great people and their my local B&M to boot!!!

Dunkel · 06-19-2012, 08:59 AM

That hat is sweet. My last name starts with Z. LOL I gotta get me one.

irratebass · 06-19-2012, 10:14 AM

Congrats! Wow that's some nice tagalongs for sure & like Mase said I always get had written notes as well.

MarkinAZ · 06-19-2012, 10:23 AM

Thanks for sharing with us Doug. Customer service is what its all about

06-19-2012, 08:38 PM

Quote:

Originally Posted by EricF

Great people and their my local B&M to boot!!!

Yep !!!

Ratters · 06-19-2012, 08:57 PM

Only ordered from them once, but great experience. Hand written note and a free hat.

Wish they weren't on the other side of the country.

Big Maduro · 06-19-2012, 09:58 PM

I had a great experience with them. Class act!

kelmac07 · 06-20-2012, 05:54 AM

I have had nothing but great experiences with them.

AUguy · 06-23-2012, 07:41 PM

The first time I ordered from them they included a free hat with my purchase, a hand written note thanking me, and they called me to make sure that my order made it there safe and that I was satisfied. Those guys are awesome.

06-19-2012, 08:35 AM	#1
Dukeuni RIP CS Join Date: Oct 2008 Location: Fields of rolling wheat Posts: 509 Trading: (32)	Smoke Inn: Great Customer Service Experience I heard about the Fuente Solaris cigars from one of the blogs, and decided to purchase a box. I made the purchase on May 4th, and I believe the cigars were supposed to be shipped out the next week when they came in. Work was keeping me busy, and it was not until recently that I realized I had not received the box yet. I called Smoke Inn and they realized that while they had charged me for the order (on May 5th I believe, since it was a pre-order), they had not shipped the cigars. They shipped the cigars the same day I called, with priority mail, and not only did I receive the box of Solaris cigars (and the free t-shirt that was included in the deal), but I also received a free Oliva sampler box, free hat, and a very nice single stick travel humidifier (never seen anything like it before). I hope my orders get delayed more in the future

06-19-2012, 08:39 AM	#2
mase Undead Recruiter Join Date: Sep 2011 First Name: Kevin Location: The city that works....against you Posts: 845 Trading: (9)	Re: Smoke Inn: Great Customer Service Experience When I made my first order there, the site manager included a personalized note thanking me for the order. Really a nice touch! __________________

06-19-2012, 08:47 AM	#3
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: Smoke Inn: Great Customer Service Experience I have always had great service from them. Wish they had a store closer to my house. __________________

06-19-2012, 08:49 AM	#4
longknocker Postwhore Join Date: Oct 2008 First Name: Greg Location: Mobile, Alabama Posts: 11,117 Trading: (82)	Re: Smoke Inn: Great Customer Service Experience Good Folks, Great Customer Service!

06-19-2012, 08:58 AM	#5
EricF Ain't Never Gonna Leave Join Date: Oct 2010 First Name: Eric Location: Miramar, FL Posts: 7,003 Trading: (116)	Re: Smoke Inn: Great Customer Service Experience Great people and their my local B&M to boot!!! __________________ It might taste crummy, but at least it's huge.

06-19-2012, 08:59 AM	#6
Dunkel Maduro & Oscuro Whore-O Join Date: Jun 2009 First Name: Doug Location: West by God Virginia Posts: 2,232 Trading: (75)	Re: Smoke Inn: Great Customer Service Experience That hat is sweet. My last name starts with Z. LOL I gotta get me one. __________________ Blue Label,Any Filipe Gregorio,Acid,Don Elias,El Mejor Espresso,Tierra del Sol

06-19-2012, 10:14 AM	#7
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Smoke Inn: Great Customer Service Experience Congrats! Wow that's some nice tagalongs for sure & like Mase said I always get had written notes as well. __________________

06-19-2012, 10:23 AM	#8
MarkinAZ Formerly MarkinOR Join Date: Oct 2008 First Name: Mark Location: Sun City West, AZ Posts: 6,220 Trading: (40)	Re: Smoke Inn: Great Customer Service Experience Thanks for sharing with us Doug. Customer service is what its all about __________________ "Don't worry, God will work out His plan for your life..." Psalm 138 8

06-19-2012, 08:57 PM	#10
Ratters Have My Own Room Join Date: Oct 2008 Posts: 1,848 Trading: (2)	Re: Smoke Inn: Great Customer Service Experience Only ordered from them once, but great experience. Hand written note and a free hat. Wish they weren't on the other side of the country.

06-19-2012, 09:58 PM	#11
Big Maduro Adjusting to the Life Join Date: Dec 2011 First Name: Mike Location: Ohio Posts: 479 Trading: (14)	Re: Smoke Inn: Great Customer Service Experience I had a great experience with them. Class act!

06-20-2012, 05:54 AM	#12
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Smoke Inn: Great Customer Service Experience I have had nothing but great experiences with them. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

06-23-2012, 07:41 PM	#13
AUguy The end is always near Join Date: Jul 2010 First Name: William Location: Troy, Alabama Posts: 266 Trading: (10)	Re: Smoke Inn: Great Customer Service Experience The first time I ordered from them they included a free hat with my purchase, a hand written note thanking me, and they called me to make sure that my order made it there safe and that I was satisfied. Those guys are awesome.