Can somebody translate this into English for me?

I got this at work today:

The thought i had as we open our followups on it gives on info needed for us to do on customers accts such as calling them if and when needed though when we mention a time of either the time of day their time or in the time or noon time but all the different time periods hoping ot add at least their state on the followup screen when you open the request so we know what time they are in before having to open the acct too many times.