Junk customer service at cheap humidors

12-21-2009, 04:23 PM

Hey all,first post here and my reason for signing up.Just wanted to let people know that the service i got from Cheap Humidors.com was sub par.I ordered this bad boy here http://www.cheaphumidors.com/HUM-150SW.html ,received it today and was pretty excited since i had heard such great things about them.

Open it up and firstly notice the two front "legs" are smashed in and the stain is missing, and i think "wow thats gonna look super great....uh nowhere",so i open her up and notice one of the rectangular wooden "frames" for the humidifiers fell off,great craftsmanship.On top of all that i got charged 60$CAD C.O.D because they didnt send the item as a gift like they are supposed to.I call them up and i get this lady who offers me the choice of either having it picked up and a refund issued(im going to cuba sunday and coming back with three boxes so i sorta need a humidor) or giving me back some cash,15% to be exact.

I tried to haggle and get them to comprehend that i dont want a refund,i want a humidor that isnt damaged and i need it now so i can get it ready for when i get back.So my only real choice is a measly 15% refund and a humi that i have to re-stain and nail some small wood pieces .Who knows if whatever caused this damage caused some damage to the seal.

Anyways,long first post ,im just pissed and disapointed.Im not saying dont deal with Cheaphumidors.com ,just be weary.

bobarian · 12-21-2009, 04:35 PM

So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes?
Or are you mad because they offered to pick up the humidor and refund your money?
Or are you mad because they only offered you a 15% refund if you chose to keep the humidor?

SmokinApe · 12-21-2009, 04:38 PM

Welcome aboard! You should post in the "New Inmate" forum and tell us a little about yourself...

krevo · 12-21-2009, 04:39 PM

Nothing against you and these situations can be frustrating, but I would never buy humidor from a company with the word "cheap" in the name. If the quality isn't somewhat lacking, there's a chance something else is.

NCRadioMan · 12-21-2009, 04:39 PM

Sounds like good customer service to me.

If you need a place to store smokes, use a clean cooler.

captain53 · 12-21-2009, 04:41 PM

Would not advise going around bosting you plan to make an illegal trip and bring back contraband products on a site you have never used before.

What is unacceptable about a full refund and buying another humidor somewhere else of your choice?

Bax · 12-21-2009, 04:42 PM

Quote:

Originally Posted by NCRadioMan

Sounds like good customer service to me.

If you need a place to store smokes, use a clean cooler.

By far the best and cost effective solution if not the prettiest.

NCRadioMan · 12-21-2009, 04:42 PM

Quote:

Originally Posted by captain53

Would not advise going around bosting you plan to make an illegal trip and bring back contraband products on a site you have never used before.

He's in Canada, eh.

NCRadioMan · 12-21-2009, 04:43 PM

Quote:

Originally Posted by krevo

Nothing against you and these situations can be frustrating, but I would never buy humidor from a company with the word "cheap" in the name. If the quality isn't somewhat lacking, there's a chance something else is.

I've got three from them and couldn't be happier.

Tenor CS · 12-21-2009, 04:43 PM

Was this a regular or "imperfect" model? There are lots of guys on here who have had very positive experiences with them, me included.

Starscream · 12-21-2009, 04:45 PM

Sorry it didn't work out for ya.

Welcome to Cigar Asylum, though.

kgoings · 12-21-2009, 04:49 PM

Quote:

Originally Posted by bobarian

So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes?
Or are you mad because they offered to pick up the humidor and refund your money?
Or are you mad because they only offered you a 15% refund if you chose to keep the humidor?

Which one is it?

Whee · 12-21-2009, 04:50 PM

Quote:

Originally Posted by Tenor CS

Was this a regular or "imperfect" model? There are lots of guys on here who have had very positive experiences with them, me included.

I have one regular and one imperfect. Still don;t know what the imperfections was. Even bought three lighters off of them in the last week. No issues at all here.

maxnmisty435 · 12-21-2009, 05:01 PM

I don't usually reply to these sort of things, but I Have had nothing but great dealings with www.cheaphumidors.com. It seems to me that you should be mad at the shipping company for the damage. The offering of anything would be above and beyond what they should have to do.

SmokinApe · 12-21-2009, 05:03 PM

I am feeling like a more detailed account of events is in order...

Whee · 12-21-2009, 05:15 PM

CheapHumidors is a member here. I believe Dave has chimed in before to address issues.

DMK · 12-21-2009, 05:18 PM

Did Canada Post deliver this or a courier?
Canada post is notorius for 'punting' packages....
File a claim through whoever delivered it.

bobarian · 12-21-2009, 05:22 PM

Doesnt look like Cory stuck around to introduce himself or wait for a response. Dave seems like a good guy and has made the offer to pick up and issue a credit. A new humidor could be ordered and delivered by the time Cory returns from his trip. If not the boxes could be temporarily stored in zip lock bags or a cooler. Damaged feet could have happened when shipped and the tops falling off the humidification devices is pretty common.

12-21-2009, 05:26 PM

Quote:

Originally Posted by NCRadioMan

Sounds like good customer service to me.

If you need a place to store smokes, use a clean cooler.

Quote:

Originally Posted by NCRadioMan

I've got three from them and couldn't be happier.

I've bought from them before, and have been very happy and satisfied.

Quote:

Originally Posted by cory

.I call them up and i get this lady who offers me the choice of either having it picked up and a refund issued(im going to cuba sunday and coming back with three boxes so i sorta need a humidor) or giving me back some cash,15% to be exact.

I tried to haggle and get them to comprehend that i dont want a refund,i want a humidor that isnt damaged and i need it now so i can get it ready for when i get back.

Sounds to me they made an effort to make good. Sound customer services practices.

Out of curiousity, why did you try to haggle (your words) since you don't want a refund (your words).

Out of further curiousity, you want a humidor that isn't damaged (your words) and you need it now (your words).

What would you have her do? Drive to your house and repair the humdior herself??

pnoon · 12-21-2009, 05:27 PM

Quote:

Originally Posted by SmokinApe

Welcome aboard! You should post in the "New Inmate" forum and tell us a little about yourself...

Quote:

Originally Posted by bobarian

Doesnt look like Cory stuck around to introduce himself or wait for a response.

To me, that speaks volumes.

12-21-2009, 04:23 PM	#1
cory Guest Posts: n/a	Junk customer service at cheap humidors Hey all,first post here and my reason for signing up.Just wanted to let people know that the service i got from Cheap Humidors.com was sub par.I ordered this bad boy here http://www.cheaphumidors.com/HUM-150SW.html ,received it today and was pretty excited since i had heard such great things about them. Open it up and firstly notice the two front "legs" are smashed in and the stain is missing, and i think "wow thats gonna look super great....uh nowhere",so i open her up and notice one of the rectangular wooden "frames" for the humidifiers fell off,great craftsmanship.On top of all that i got charged 60$CAD C.O.D because they didnt send the item as a gift like they are supposed to.I call them up and i get this lady who offers me the choice of either having it picked up and a refund issued(im going to cuba sunday and coming back with three boxes so i sorta need a humidor) or giving me back some cash,15% to be exact. I tried to haggle and get them to comprehend that i dont want a refund,i want a humidor that isnt damaged and i need it now so i can get it ready for when i get back.So my only real choice is a measly 15% refund and a humi that i have to re-stain and nail some small wood pieces .Who knows if whatever caused this damage caused some damage to the seal. Anyways,long first post ,im just pissed and disapointed.Im not saying dont deal with Cheaphumidors.com ,just be weary.

12-21-2009, 04:35 PM	#2
bobarian Cranky Habanophile Join Date: Oct 2008 Location: Wine Country Posts: 8,869 Trading: (51)	Re: Junk customer service at cheap humidors So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes? Or are you mad because they offered to pick up the humidor and refund your money? Or are you mad because they only offered you a 15% refund if you chose to keep the humidor?

12-21-2009, 04:38 PM	#3
SmokinApe Have My Own Room Join Date: Oct 2008 First Name: Jeremy Posts: 1,267 Trading: (35)	Re: Junk customer service at cheap humidors Welcome aboard! You should post in the "New Inmate" forum and tell us a little about yourself... __________________ Try my Cigar Glue

12-21-2009, 04:39 PM	#4
krevo Adjusting to the Life Join Date: Oct 2008 First Name: Travis Location: Austin, TX Posts: 456 Trading: (3)	Re: Junk customer service at cheap humidors Nothing against you and these situations can be frustrating, but I would never buy humidor from a company with the word "cheap" in the name. If the quality isn't somewhat lacking, there's a chance something else is. __________________ http://www.be-logic.org/uploaded/107_1252518306.jpg

12-21-2009, 04:39 PM	#5
NCRadioMan Chutney Lovebusciut Join Date: Oct 2008 First Name: Chutney Location: On the shores of Loch Shiel Posts: 4,275 Trading: (66)	Re: Junk customer service at cheap humidors Sounds like good customer service to me. If you need a place to store smokes, use a clean cooler. __________________ The path to loyalty is trust.

12-21-2009, 04:41 PM	#6
captain53 Have My Own Room Join Date: Jul 2009 First Name: Dave Location: Lake of the Ozarks & Austin, TX Posts: 1,333 Trading: (3)	Re: Junk customer service at cheap humidors Would not advise going around bosting you plan to make an illegal trip and bring back contraband products on a site you have never used before. What is unacceptable about a full refund and buying another humidor somewhere else of your choice?

12-21-2009, 04:43 PM	#10
Tenor CS Feeling Better! Join Date: Oct 2008 First Name: Christian Location: Davenport, FL (near Orlando) Posts: 717 Trading: (2)	Re: Junk customer service at cheap humidors Was this a regular or "imperfect" model? There are lots of guys on here who have had very positive experiences with them, me included. __________________ When the world itself seems lunatic, who knows where madness lies?

12-21-2009, 04:45 PM	#11
Starscream Knowhutimean, Vern? Join Date: Oct 2008 First Name: Andy Location: In a little town somewhere in the USA Posts: 10,237 Trading: (4)	Re: Junk customer service at cheap humidors Sorry it didn't work out for ya. Welcome to Cigar Asylum, though. __________________ Insert quote here.

12-21-2009, 05:01 PM	#14
maxnmisty435 trying to find my way Join Date: Oct 2008 First Name: Jason Location: Pennsylvania Posts: 125 Trading: (28)	Re: Junk customer service at cheap humidors I don't usually reply to these sort of things, but I Have had nothing but great dealings with www.cheaphumidors.com. It seems to me that you should be mad at the shipping company for the damage. The offering of anything would be above and beyond what they should *have* to do.

12-21-2009, 05:03 PM	#15
SmokinApe Have My Own Room Join Date: Oct 2008 First Name: Jeremy Posts: 1,267 Trading: (35)	Re: Junk customer service at cheap humidors I am feeling like a more detailed account of events is in order... __________________ Try my Cigar Glue

12-21-2009, 05:15 PM	#16
Whee formerly illinoishoosier Join Date: Oct 2008 First Name: Sean Location: Bishopville, SC Posts: 3,591 Trading: (17)	Re: Junk customer service at cheap humidors CheapHumidors is a member here. I believe Dave has chimed in before to address issues. __________________ "Maybe I'm wrong, when they tell me they're right…..naaaaahhhhhh, I'm an asshooooooleeee"--Denis Leary

12-21-2009, 05:18 PM	#17
DMK S.O.B. Join Date: Oct 2008 First Name: Darryl Location: Hamilton, ON. Canada. Posts: 2,743 Trading: (86)	Re: Junk customer service at cheap humidors Did Canada Post deliver this or a courier? Canada post is notorius for 'punting' packages.... File a claim through whoever delivered it. __________________ Darryl, SOB...

12-21-2009, 05:22 PM	#18
bobarian Cranky Habanophile Join Date: Oct 2008 Location: Wine Country Posts: 8,869 Trading: (51)	Re: Junk customer service at cheap humidors Doesnt look like Cory stuck around to introduce himself or wait for a response. Dave seems like a good guy and has made the offer to pick up and issue a credit. A new humidor could be ordered and delivered by the time Cory returns from his trip. If not the boxes could be temporarily stored in zip lock bags or a cooler. Damaged feet could have happened when shipped and the tops falling off the humidification devices is pretty common.