Shipping concerns

[TJarv]

My weekly shipment from the infamous devil site shows it was shipped on 5/03/12 and is due for arrival 5/08/12. Nothing unusual there, but no package has arrived yet. I check the tracking and see that the train carrying my package has derailed in Illinois.

I'm not upset with anyone and I pray nobody was injured. I called UPS and cigarbid to check on the status and I'm told by both parties that there is no way of telling when I should get my shipment.

Now I didn't want to seem like an A-hole on the phone so I replied to both I would check back later. Should I be concerned about my cigars being dried out and worthless if I don't get them soon.

I was told by customer service at X-bid that if I didn't receive them by Monday that they would refund shipping, but a $12 credit really wouldn't smooth things over if my 117 cigars were dried and tasteless when I get them.

[Blak Smyth]

I have had it show up a day or two late without explanation.

[Remo]

Originally Posted by Blak Smyth

I have had it show up a day or two late without explanation.

Huh? he just explained that the train derailed...

[smitty81]

depends on how long they take to get to you.

Some of the cigar passes take a couple months and those cigars are sometimes not humidified.

On a side note, my last order from them did have a water pillow in it.

[E.J.]

That is a lot of work and worry about cigars that are a day or 2 late?

...and I wouldn't be worried about them being dry or tasteless(assuming they were tasty cigars)....

[TJarv]

Originally Posted by E.J.

That is a lot of work and worry about cigars that are a day or 2 late?

...and I wouldn't be worried about them being dry or tasteless(assuming they were tasty cigars)....

I'm concerned bc they haven't moved in 4 days

[Blak Smyth]

Originally Posted by Remo_5_0

Huh? he just explained that the train derailed...

I misread, I thought he was checking to see if it derailed. I mistook seriousness as cynicism.

[Whee]

Most (not all) of their stuff is shipped on the "wet" side. I wouldn't be too concerned for at least another few days.

[czerbe]

Originally Posted by illinoishoosier

Most (not all) of their stuff is shipped on the "wet" side. I wouldn't be too concerned for at least another few days.

Agreed anything I get from them I have rest in my humi for at least a couple weeks before lighting up

[awsmith4]

Cigars are not as fragile and delicate as you would think. I wouldn't worry about them being too dried out unless they spent a much longer time and in significant heat. I have had plenty of packages that sat in transit for 3 weeks or more and they have never appeared too dried out. Also CIs customer service is easy to deal with and if they arrived unsmokable I would imagine they would make you whole.

[mosesbotbol]

I bet it'll take way over a month before your cigars are dried out, even a little. Most are shipped over humidified and are well packaged in general.

[shilala]

Agreed with Moses and Albert. You don't have anything to worry about, even if they're in the mail for weeks. It's not as if CI throws them in the bottom of a cardboard box, they're wrapped in cellophane (or ziplocks) and will keep well for a good period of time even in extreme conditions.
Don't sweat it, brother.

[Crownedone]

Originally Posted by mosesbotbol

I bet it'll take way over a month before your cigars are dried out, even a little. Most are shipped over humidified and are well packaged in general.

I strongly agree, I purchase large amounts from the devils site and have never had a cigar come in any where near dry. 99% are not even smokable until they have time to dry out. I have some that tooks 3-4 months to dry out. Keep the faith brother, cbid will always treat you right.

[CigarNut]

I would wait and see what happens. If they do not show up at all within a week or so then I would request that Cbid reship or issue a full credit. If they show up and are damaged or dry then you can again ask Cbid to reship.

If they do not arrive or arrive damaged or dry and Cbid does not cover the loss (which would be surprising) you can always dispute the credit card charges with your credit card company...

Worrying won't solve anything; just give the whole process some time. In al likelihood as others have said your cigars will be fine if they arrive.

[icehog3]

Originally Posted by awsmith4

Cigars are not as fragile and delicate as you would think. I wouldn't worry about them being too dried out unless they spent a much longer time and in significant heat. I have had plenty of packages that sat in transit for 3 weeks or more and they have never appeared too dried out. Also CIs customer service is easy to deal with and if they arrived unsmokable I would imagine they would make you whole.

This.

Chill with a cigar, it will be OK.

TJarv,

I have a package on the train as well (not cigar related). So far they've told me that they're still going through the packages to see which are damaged, but haven't given any kind of ETA as to when they might be delivered.

I suggest tweeting @UPSHelp if you use Twitter and explaining your frustration / asking for an ETA. Maybe if enough people do it they won't keep giving the runaround...

[kelmac07]

Good news has been stated above...if the sticks are received damaged, CI customer service will take good care of you.

[icehog3]

Originally Posted by kfed82

TJarv,

I have a package on the train as well (not cigar related). So far they've told me that they're still going through the packages to see which are damaged, but haven't given any kind of ETA as to when they might be delivered.

I suggest tweeting @UPSHelp if you use Twitter and explaining your frustration / asking for an ETA. Maybe if enough people do it they won't keep giving the runaround...

"The train has derailed, but I want an ETA on my package now!"

What a world.

[TJarv]

..

[awsmith4]

Originally Posted by TJarv

Thanks for this well thought out and helpful response

Man you would think he runs the place